Soft Space first in the world to deploy live MPoC-certified solution

  • FasstapTM first MPoC-certified SoftPOS solution in market to support secure PIN entry
  • Claims to have world’s largest SoftPOS deployment with most SoftPOS use cases

The MPoC certification, given by the de facto authoritative payment standards body, is the most complete PCI SSC certification for SoftPOS solution to date, one that will allow Soft Space to launch a live end-to-end SoftPOS solution in any market globally.

Soft Space Sdn Bhd, a leading fintech-as-a-service (FaaS) provider, has announced that its SoftPOS solution, FasstapTM, is the first in the world to receive the Mobile Payment Commercial Off-the-Shelf (MPoC) Solution Provider certification, awarded by the Payment Card Industry Security Standards Council (PCI SSC).

As a result, Fass Payment Solution Sdn Bhd, a wholly-owned subsidiary of Soft Space, is the first acquirer in the world to deploy a live MPoC-certified SoftPOS solution. FasstapTM was the first SoftPOS solution in the market to support secure PIN authentication and has been certified by Payments Network Malaysia Sdn Bhd (PayNet) since October 2018 and subsequently with Visa in July 2019.

The MPoC certification, given by the de facto authoritative payment standards body, is the most complete PCI SSC certification for SoftPOS solution to date, one that will allow Soft Space to launch a live end-to-end SoftPOS solution in any market globally. This complete certification differs from partial certification of components such as MPoC Software/Attestation and Monitoring. Solution providers that only have partial certifications will still require end-to-end certification to launch a complete live solution. The complete certification covers all of MPoC’s domains from front end to back end.

“Despite some solution providers having announced partial MPoC certification, they still can’t launch a complete live MPoC-certified solution. Rather than taking a piecemeal approach, Soft Space chose to focus on achieving a complete MPoC Solution certification. Being first in the world to achieve end-to-end MPoC Solution certification is a real game changer for Soft Space and is the ultimate validation that FasstapTM is the market leader for SoftPOS,” said Joel Tay, CEO of Soft Space.

“I’m proud that Soft Space is the first in the world to have done so and this accelerates our ability to bring FasstapTM to the market ahead of our competitors. It also positions us as the go-to partner for banks, acquirers, neobanks and other solution providers seeking a MPoC-certified, reliable and secure SoftPOS solution,” Tay added.

MPoC is currently the most comprehensive and flexible standard, and surpasses previous standards such as Software-based PIN Entry on Commercial Off-the-Shelf (SPoC) and Contactless Payments on

Commercial Off-the-Shelf (CPoC) as well as various contactless standards individual card schemes that VISA and Mastercard have come up with.

The MPoC certification complements the company’s previous achievements, including being the first to receive PCI SPoC certification in August 2019. Soft Space claims to have the world’s largest SoftPOS deployment, has patents in various countries, and boasts the most SoftPOS use cases (including innovative applications in transit and logistics).

The arrival of the MPoC standard is set to change the contactless payment scene as the de facto standard moving forward. With this development, only payment solution providers which are officially certified by PCI on its official website are approved MPoC-certified solution providers. The impact of this cannot be overstated as there are many payment solution providers in the market who might claim to be certified solution providers when they are only partially certified.

Against this scenario, Soft Space has distinguished itself as the first SoftPOS provider in the world to achieve end-to-end certification. This is crucial as banks and acquirers will increasingly scrutinise the credentials of solution providers they choose to work with by checking if they are certified on PCI SSC’s website. Soft Space’s early attestation serves as a powerful differentiator, giving the company a strategic advantage over competitors.

“Obtaining MPoC Solution certification is a complex, time-consuming process and is no easy feat. Soft Space’s achievement underscores our unwavering commitment to meet the payment industry’s highest standards. With this, we can help any customer or partner to quickly and effectively promote and deliver digital, frictionless and cost-effective payment acceptance for merchants and banks and acquirers worldwide with greater confidence, as well as to enter more new market segments globally,” said Tay.

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Commentary: The onslaught of scams in Singapore has made me a paranoid mess

IMPOSSIBLE TO KNOW WHO TO TRUST

In this scam-rife environment, it is impossible to know who we can trust. Those we trust might not even be who they are, amid rising deepfake scams. An employee in Hong Kong was recently swindled US$25 million by scammers impersonating their CEO on a video call.

And it feels like banks are doing little to dispel doubt, if their cold calls and dubious text messages are any indication.

Banks have taken pains to verify user identity in online transactions, to prevent criminals from siphoning their customers’ hard-earned savings. From two-factor authentication to physical tokens, banks have ensured users are who they say they are.

But these verification methods are one-way when users don’t have the means to verify bank officials. What would help a user know for sure that the Unknown Number calling them is a legitimate bank employee?

The prevailing guidance for customers is to not click on links sent by text or email, and to verify with the bank if the employee really exists. But hanging up on a bank official to check if they’re bona fide, then having no way to call them back, seems like a clunky workaround.

Cybersecurity expert Steve Kerrison wrote in a CNA commentary that businesses need to embrace new technology to give customers peace of mind. Apps like Singpass, for instance, establish trust between customer and vendor by guaranteeing that any information exchanged goes directly into a secure system.

From my limited consumer perspective, it doesn’t seem like a stretch for banks to do something similar. Users already have mobile authentication, where they click on a notification issued from the banking app to confirm their identity. Couldn’t users also request bank officers to verify themselves via the app?

My only hope is that whatever solution banks come up with is simple and intuitive. In the meantime, I’m hanging up on all these so-called bank officers and leaving them on read.

Erin Low is Deputy Editor, Commentary at CNA Digital.

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Hong Kong property players hope authorities lift cooling measures in upcoming Budget

CALLS TO SCRAP PROPERTY CURBS

The demand from mainland clients has also slowed along with China’s economy. There have been increasing calls for the Hong Kong government to lift all property curbs, a move which one analyst said will help.

“If you try to convince them (the authorities) to remove all the cooling measures, the transactions could catch on more quickly. And when there’s reinforcement of the market like this, the interest rate comes down later. It will help the market,” said Mr Martin Wong, director of research and consultancy of Greater China at Knight Frank.

Mr Wong estimated that the earliest rebound will be in 2025 if interest rates remain high, but noted that there are other hurdles. 

“There’s a large number of unsold units in the market by developers and if the developers have to (sell) their inventories, they need to cut prices. So that will set a new benchmark for the market to go down for the prices,” he said. 

However, this could spell wider implications for the property market, given the high level of negative equity loans. Negative equity occurs when the value of an asset owned is less than the outstanding balance on a loan. 

Hong Kong Monetary Authority figures show that the value of negative equity loans surged to a 20-year high of US$16.7 billion (S$22.5 billion) at the end of last year.

“If we are foreseeing 2024 for the home prices to continue to go down, the negative equity cases will continue to go up this year. I think in terms of implication, our banks will be exposed to a higher risk than before. Although it’s not up to an alarming level, the risks will continue to go up,”  he said. 

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PayNet launches accelerator to push financial inclusion, transformation in Malaysia’s FSI

  • Aims to reach 1 million transactions over the next three years
  • Programme to create pilot opportunities with banks, e-wallets & FSIs

PayNet launches accelerator to push financial inclusion, transformation in Malaysia's FSI

NEXEA has announced its collaboration with Payments Network Malaysia (PayNet), the backbone of Malaysia’s digital payment infrastructure to introduce the PayNet Accelerator Programme, an initiative to propel startups in reshaping the nation’s startup ecosystem. 

In a statement, the venture capital and startup accelerator firm stated that the programme is designed to pave the way for potential pilot opportunities with prominent banks, e-wallets, and other financial institutions. The overarching goal of the programme is to champion financial inclusion and propel the digital transformation of Malaysia’s financial industry.

With a goal of reaching 1 million transactions over the next three years, the programme focuses on attaining a 15% share from sub-urban areas. This targeted approach aims not only to achieve the overall transaction milestone, but also to address the specific objective of bridging the gap and create a more inclusive financial landscape for all.

According to Nexea, this collaboration utilises its startup ecosystem experience and network to find and match entrepreneurs with PayNet and corporate partners for new markets, partnerships, joint ventures, investments, and acquisitions. Joining the programme provides startups with up to US$418,000 (RM2 million) worth of benefits. 

The top startups will earn up to US$29,000 (RM100,000) in a shared subsidy pool provided by PayNet as transaction fee rebate, and gain access to Nexea’s Entrepreneurs Programme for 12 months. In addition, the qualified startups will have the opportunities to collaborate directly with PayNet, providing them with access to 22 million bank and e-wallet users, as well as a green lane to any eligible startup accelerator by Nexea.

Gary Yeoh, chief commercial officer of PayNet emphasised that the company is at the forefront of driving innovation and growth within the financial sector, and its partnership with Nexea marks a significant leap forward in this journey. 

“This collaboration is more than a milestone; it represents a strategic gateway to unlocking unprecedented opportunities in financial services. By joining forces with Nexea, PayNet reaffirms its commitment to nurturing home-grown fintech startups, accelerating the digital transformation of Malaysia’s financial landscape,” he added 

“Our concerted efforts are particularly focused on enhancing payment solutions in underserved and rural communities, directly contributing to the national agenda of digitalising the financial sector as outlined in the Financial Sector Blueprint 2022–2026. This partnership exemplifies our dedication to creating meaningful connPayNet launches accelerator to push financial inclusion, transformation in Malaysia's FSIections with payment-centric firms that not only align with our strategic vision but also profoundly resonate with our stakeholders’ aspirations,” Yeoh said. 

He added that as the trusted enabler, PayNet is poised to lead the way in shaping a more inclusive, efficient, and innovative financial ecosystem.

The programme follows a five-months timeline with specially tailored workshops by corporate experts to help streamline the startup’s development. These are corporate innovation experts from Nexea who have advised more than 20 large corporations nationally to drive their open innovation initiatives. 

Payment-related startups that focus on facilitating payments in rural areas, ESG (International standard) and financial literacy are highly recommended to sign up. The selected startups will undergo a series of interviews, corporate innovation workshops, startup corporate matching, demo day and networking events with PayNet and other corporate partners.

Ben Lim (pic), founder & CEO, Nexea stated that strategic alliances with startups drive successful corporate evolution. 

“Recognising innovation as the key to sustained growth, top corporates actively collaborate to bring in fresh perspectives, leverage cutting-edge technologies, and adopt novel business models. This not only unlocks new revenue streams for corporates but also drives true long-term sustainability, especially for those in sunset industries,” he added. 

 Learn more about the programme here.

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‘Optimistic scenario is departure of Vladimir Putin’ – Asia Times

When Russian economist Sergei Guriev and The Conversation sat down to speak on the morning of February 16, the news of the death of opposition leader Alexei Navalny hadn’t yet broken. In fact, we discussed how the international community could best protect Guriev‘s imprisoned friend.

Guriev has since described Navalny’s death, decried by the West as a political assassination orchestrated by Kremlin, as “terrible news – not only for the future of Russia, but also for Ukraine, Europe and the entire free world.”

He also endorsed Yulia Navalnaya as a “strong and independent leader” on Twitter days after the opposition leader’s widow – herself a trained economist – announced that she would be taking up her husband’s mantle.

Our Q&A, which focuses on the state of the Russian economy almost two years after Russia’s invasion of Ukraine, remains more relevant than ever, as the West begins to unleash a new wave of sanctions in response to Navalny’s alleged murder.

One of Russia’s most prominent economists, Guriev was once a linchpin of the government of Dmitri Medvedev (2008-2012), writing speeches for the president and serving on the boards of many state companies.

He fled Russia in 2013, because of fears for his freedom after co-authoring a report critical of the treatment of Mikhail Khodorkovsky, a then-imprisoned oil tycoon at the centre of the Yukos affair.

Guriev is now a professor of economics and the provost of Sciences Po Paris, and has just been named dean of the London Business School – news that prompted Navalny to offer his congratulations from his cell in the Arctic penal colony.

Since Russia invaded Ukraine, Guriev has also been one of the leading minds behind Western sanctions on his country through his work for Stanford University’s international working group “Making Putin Pay.”


The Conversation: Since Russia’s invasion of Ukraine, there have been countless Western sanctions. But it also appears that Russia has proved more resistant to them than thought. In fact, the International Monetary Fund even predicted its economy would grow by 2.6% this year, buoyed by extensive state spending – what some have dubbed “military Keynesianism.” So how is the economy really faring? Is it shrinking, or growing?

Sergei Guriev: It’s a question of definition. If we associate economic growth with GDP growth, there is no question that the Russian economy is growing. However, GDP is not the same measure of economic performance in wartime as it is in peacetime.

When you spend a substantial part of GDP on producing tanks and artillery shells and recruiting soldiers who are being wounded or killed in Ukraine, that means that it is equivalent from the civil sector’s point of view to just printing money and injecting it in the economy.

We count this as part of GDP because things are produced and people are employed as soldiers, but that has nothing to do with economic performance within Russia. When we talk about military spending, remember that it was 3% of GDP, and in 2024 it is 6% of GDP. This gap is enough to explain whatever growth is happening in the Russian economy.

And of course there is an additional set of sectors which are not directly involved in military spending, but also involved in producing military services and goods. So I think it’s quite misleading.

A number that is more informative, I think, is retail, trade turnover. If you look year on year, from 2021 to 2022, you see a fall of around 6.5%. If you actually look at December 2021 to December 2022, it shows minus-10.5%; 2023 data will be published soon. There will be no fall, and even some growth, but overall, Russian consumption is not doing well.

You mentioned “military Keynesianism.” I think it’s somewhat misleading as well. Keynesianism is a policy which you use when you have slack in the economy and high unemployment in a bid to employ people through government spending.

The risk of Keynesianism is that the economy becomes overheated. And, of course, [John Maynard] Keynes published his ideas in 1930s, in the course of the Great Depression, when you had unemployment in the United States reaching 25%. Today, unemployment in Russia is very low, because people are either living there or recruited for fighting in Ukraine.

In fact, the economy is rather overheating. Inflation is higher than the target at 7%, which the central bank is extremely worried about. If anything, now is not the time for Keynesianism.

TC: You are part of Stanford’s International Working Group on Russian Sanctions, “Making Putin Pay.” Could you tell us how the group has managed to shape sanctions on Russia thus far, and what you hope yet to achieve?

SG: The group is very inclusive, including economists, political scientists, former government officials from the US, Europe, other countries. And its purpose is to publish papers, currently at 18. I’ve been part of about five working papers – the first four and the one on energy sanctions of September.

The idea is to inform policymakers about trade-offs involved in sanctions, as well as their potential impact. We want to make sure that this war is more costly to Russia and therefore [President Vladimir] Putin has fewer resources to kill Ukrainians and destroy Ukrainian cities.

TC: And has it had tangible impacts? Can you directly link some of the sanctions that have been put forward with the papers that have been released?

SG: We’ve always argued in favor of oil embargo, and that’s happened. We’ve always talked about the necessity of oil price cap, tightening technological sanctions, financial sanctions, they have happened. Whether we were pivotal, I don’t know.

TC: To what extent do you believe sanctions are effective? Only last week, The Conversation published an article indicating that German bank subsidiaries located in zones blacklisted by the Financial Action Task Force were 151% more likely to lend to sanctioned countries.

SG: I think the right way to ask this question is: “What would be the case if sanctions were not in place?” When we ask the question, “Are sanctions effective?” we shouldn’t compare what’s happening now with what we wish to be happening. We should compare what’s happening now in the presence of the sanctions and would have happened in the absence of the sanctions.

So imagine indeed that all European banks – including German banks – located in Europe continue lending to Russia: Putin has unlimited access to funding. He has unlimited access to his central-bank reserves. He has unlimited access to French and German technology. And he can also actually recruit soldiers all over the world. He keeps selling oil and gas to Europe at full European price.

So imagine this world. Would the Ukrainian army have a more difficult time? The answer is “yes.”

Now, Putin has learned how to circumvent sanctions. The West is doing more to fight this. And you see that Putin is increasingly struggling to work through Turkey, even through China. You see that Chinese and Turkish banks and Central Asian banks are more and more vigilant regarding payments to Russian counterparts.

Now, if Putin can circumvent sanctions, it is through third, fourth, and fifth countries that charge him intermediary fees. And the more that is given to intermediaries, the less is put in his pockets, and that’s good. But of course, more effort needs to be invested in tightening sanctions and enforcing sanctions.

TC: Sanctions have hit Russia’s ability to modernize, and that also includes the world’s fourth-largest emitter’s ability to green its industry at a time of climate emergency, be it through import restrictions on technology, collapse of foreign capital sources or the freezing of international programs. Do you have any thoughts on how we might help the country carry out the energy transition, while hitting the Kremlin where it hurts?

SG: Well, I think you formulated it very well: Putin’s access to technology is limited. And while this is indeed not my area of expertise, if there is technology that cannot be used for military production but only be used for the green transition, the US should continue to export this technology to Russia. My understanding is there’s very little of that.

And one of the things which we’ve seen in 2022 and 2023, is that Putin has imported a lot of civilian technology – like dishwashers or fridges – just to have access to microprocessors, to produce missiles and kill Ukrainians. Russia is also suffering from lack of chips in credit cards. As a result, banks are now recycling them.

So I’m not sure there is advanced civilian technology for decarbonization that Putin cannot use for military production. But that’s a question I’m not a specialist in. Now, the most important contribution to the green transition while limiting Putin’s ability to fight this war is the decarbonization of Western economies.

If the West decarbonizes faster and reduces its demand for fossil fuels, that will reduce oil prices globally and therefore the revenues Putin can use for killing Ukrainians.

TC: In 2018, Christine Lagarde, then the head of the IMF, lauded the current head of the Russian central bank, Elvira Nabiullina, as the woman who could “make central banking sing.” How vital has she been in keeping Putin’s war machine running? And what do you make about the speculation about her health after she allegedly underwent surgery in January?

SG: I have no idea about her health. She definitely has not been showing her support for the war. She’s never spoken against the war, but already in 2018, she would use her way of dressing to signal the sentiment of the central bank’s monetary policy.

In her press conferences, she would be using brooches to signal whether the central bank was more hawkish or more dovish. She would have a bro0ch with a dove to signal that the central bank is more likely to lower interest rates and some other brushes or colors of her dress to signal whether the central bank is optimistic or pessimistic regarding the state of the Russian economy.

Since the beginning of the war, she started to dress in black, though my understanding is that that recently changed. So I think she wants to signal to the world that she’s unhappy.

On the other hand, she continues to work, and indeed, as you rightly said, she’s an important instrument in financing Putin’s machine. And that is something that I think history will not judge her on positively.

And while she may say that she’s fighting inflation to protect the most vulnerable parts of Russian society, every billion, 10 billion or 100 billion dollars that is saved for Putin’s budget is another billion, 10 billion, or 100 billion that Putin can use to buy Iranian drones, artillery shells from North Korea, recruit soldiers and kill Ukrainians.

TC: Finally, what would be the best and yet realistic case scenario one could hope for Russia right now?

SG: Vladimir Putin has shown that he has no respect for human rights and international law. I don’t think that if Putin stays in power, we can have any optimistic scenario for Russia. The only optimistic scenario is his departure in whatever way and a democratic transition.

Maybe not immediately, but in a matter of several months or a couple of years, there will be something like Perestroika 2.0. I don’t see how Russia can become a North Korea or Syria. There are people who will try to do that, but I think Russia is too diverse, too large, and too educated, and frankly just too rich to tolerate a Stalinist regime.

And I think there will be enormous willingness of people who succeed Putin, even his closest entourage. These people want to stop this war. They want to re-engage with the West.

They will try to negotiate something and that will lead to an increase in political liberties and openness in Russia, which in turn should lead to some immediate improvement and hopefully substantial improvement in the relationship with Ukraine and Europe over the next decade.

TC: Do you see Russian elites rebelling against the Kremlin any time soon? We’ve seen a lot of businesspeople moving to Dubai.

SG: So business elites are of course unhappy, but they’re also aware that rebelling against Vladimir Putin is physically dangerous. We’ve seen a lot of “suicides” in recent years.

People are extremely aware of the risks related to opposition to Vladimir Putin. Very few of them openly spoke against the war. You can actually count people like this on one hand with Oleg Tinkov and Arkady Volozh, who spoke openly against the war.

But we also see that people are not speaking in favor of the war, and that includes business elites, heads of civilian agencies and ministries. They are all extremely unhappy. Their lifetime projects are destroyed.

And in that sense, we may not see a rebellion like [Yevgeny] Prigozhin’s rebellion, but once Vladimir Putin disappears, there will be time for change. But maybe there is also a coup being prepared as we speak. The coups that are successful cannot be prepared openly.

This article is republished from The Conversation under a Creative Commons license. Read the original article.

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Interest rate for GST refunds determined by banks’ average prime lending rate: Chee Hong Tat

SINGAPORE: The interest rate set for the government refunds of wrongly collected Goods and Services Tax (GST) was determined by the average prime lending rate offered by major financial institutions here.

This was made known by Transport Minister and Second Minister for Finance Chee Hong Tat in parliament on Monday (Feb 26), as he responded to a question from MP Lim Biow Chuan (PAP-Mountbatten) on how the interest rate was computed.

Earlier this month, the Finance Ministry said six government agencies had erroneously levied GST on 18 fees for regulatory services, ranging from application fees for professional licences to administrative fees for renting out public flats.

The government said it will refund the erroneously charged GST with interest of 5.5 per cent per annum.

Mr Chee noted that the interest rate is the “average prime lending rate” compiled by the Monetary Authority of Singapore from major banks and licensed finance companies.

According to the Association of Banks in Singapore, a prime rate is the lowest lending rate at which a bank is prepared to lend in Singapore dollars to its best customers on an overdraft or demand basis. 

Prime rates are determined by banks based on their cost of funds, alongside a spread to cover credit risks, operating expenses and a desired return on shareholders’ funds, the association’s website said.

The error was first uncovered last November during an internal review conducted by the Ministry of Finance (MOF).

GST is generally levied on government services. For example, fees for the use of public sports facilities or the rental of hawker stalls are subject to GST. However, it should not be charged for services that are regulatory in nature.

At the moment, government agencies, like businesses, get to assess and decide whether or not to impose GST on their fees based on broad principles and guidelines set out by MOF. In this case, the six agencies had wrongly determined their fees as taxable provisions of services, the ministry said.

The agencies in question are the Housing and Development Board (HDB), Land Transport Authority, Urban Redevelopment Authority, Singapore Food Agency, Office of the Public Guardian and Council for Estate Agencies.

HDB alone accounted for more than 70 per cent of the 200,000 erroneous charges each year.

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Power bank checks urged

Power bank checks urged
Industry Minister Pimphattra Wichaikul

Industry Minister Pimphattra Wichaikul is concerned about the power bank explosion on a Thai AirAsia flight bound for Nakhon Si Thammarat on Saturday morning.

The minister was among 186 passengers on the flight and witnessed the incident. Smoke filled the cabin after a power bank exploded, though the crew were able to extinguish the fire within two minutes and the flight landed safely as scheduled.

“I am concerned for passengers because almost everyone carries a power bank on board. I would like to call on airlines and airport officials to check the power banks that passengers bring on board. They must have the Industrial Standards symbol (TIS) to ensure heat resistance,” she said.

The Ministry of Higher Education, Science, Research, and Innovation will investigate the incident.

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India ICICI bank: ‘My bank manager stole .9m from my account’

Shveta SharmaShveta Sharma

An Indian woman has accused a manager at one of the country’s largest banks of defrauding her by siphoning off 160m rupees ($1.9m; £1.5m) from her account.

Shveta Sharma says she had transferred money to the ICICI bank from her US account, expecting it to be invested in fixed deposits.

But she alleges that a bank official created “fake accounts, forged her signature, took out debit cards and cheque books in her name” to withdraw money from her accounts.

“He gave me fake statements, created a fake email ID in my name and manipulated my mobile number in the bank records so I won’t get any withdrawal notifications,” she told the BBC.

A spokesman for the bank admitted to the BBC that “indeed the fraud had happened” but said that the ICICI “is a bank of repute which holds trillions of rupees in deposits from millions of customers”.

“Whoever is involved will be punished,” he added.

Ms Sharma and her husband, who returned to India in 2016 after living for decades in the US and Hong Kong, met a banker through a friend.

As the interest rate on bank deposits in the US was negligible, he advised Ms Sharma to move her money to India where fixed deposits were offering an interest of 5.5% to 6%.

She opened an NRE account meant for non-resident Indians on his advice after visiting the ICICI’s branch in old Gurugram near the capital, Delhi, and in 2019, began transferring money into it from her US account.

“Over a period of four years from September 2019 to December 2023, we deposited our entire life savings of around 135m rupees in the bank,” she said, adding that “with interest, the sum would have grown to more than 160m rupees”.

She said she never suspected anything was amiss because the branch manager “would give me proper receipts for all the deposits on bank’s stationary, regularly send me email statements from his ICICI account and sometimes even come over with folders of documents”.

The fraud came to light in early January when a new employee at the bank offered to get Ms Sharma better returns on her money.

It was then that she discovered that all her fixed deposits had vanished. There was also an overdraft of 25m rupees taken on one of the deposits.

ICICI bank

Getty Images

“My husband and I were shocked. I suffer from an autoimmune disorder and I was so traumatised that I couldn’t get up from bed for an entire week,” she told me. “Your life is being ruined right in front of your eyes and you can’t do anything about it.”

Ms Sharma says she has shared all the information with the bank and held several meetings with top officials.

“At our first meeting on 16 January, we met the bank’s regional and zonal heads and the head of the bank’s internal vigilance who had flown in from Mumbai. They told us they accepted that it had been their fault, that this branch manager had cheated us.

“They assured us that we will get all our money back. But first, they said, they needed my help in identifying fraudulent transactions.”

Ms Sharma and her team of accountants spent days going through the statements for the past four years. Her accountants then sat with the vigilance team to mark the transactions which they were “100% sure” were fraudulent.

“It was shocking to actually discover how the money had been siphoned from my account and where it had been spent.”

Ms Sharma says despite the bank’s assurances that the issue would be resolved within two weeks, more than six weeks later, she’s still waiting to see any of her money back.

In the meantime, she has sent letters to the CEO and deputy CEO of ICICI and lodged complaints with the Reserve Bank of India – the country’s central bank – and the Economic Offences Wing (EOW) of the Delhi police, which deals with financial crimes.

In a statement sent to the BBC, the bank said they have offered to deposit 92.7m rupees into her account with a lien, pending the outcome of the investigation.

But Ms Sharma has rejected the offer: “It’s a lot less than the 160m rupees they owe me and the lien would effectively mean the account would be frozen until the case is closed by the police, which could take years.”

“Why am I being punished for no fault of mine? My life has turned upside-down. I can’t sleep. I have daily nightmares,” she added.

Indian rupees

Getty Images

Srikanth L, who runs a fintech watchdog called Cashless Consumer, says such cases are not very common and banks use audits and checks to ensure such things don’t happen.

But if your bank manager decides to defraud you, he says, there’s little you can do.

“Since he was the bank manager, she had some implicit trust in him. But customers must be more vigilant. They must monitor the outflow of money from their account at all times.

“The lack of double checks on a customer’s part can lead to this kind of fraud,” he adds.

This is the second time just this month that ICICI bank has been in the news for the wrong reason.

Earlier this month, police in Rajasthan state said a branch manager and his aides had duped depositors of billions of rupees for years to meet targets set up by the bank.

Police said they withdrew money from customer accounts and used it to open new current and savings accounts and set up fixed deposits.

The ICICI spokesperson said in that case, the bank acted swiftly and took action against the manager involved. He added that none of the customers had lost any money.

In Ms Sharma’s case, he said it was “bewildering” that she remained “unaware of these transactions and balances in her account over the past three years, and only recently noticed a discrepancy in her account balance”.

The accused branch manager “has been suspended, pending investigation”, he said, adding “we have also been defrauded”.

“We have also lodged a complaint with the EOW and we have to wait until the police investigation is complete. She will get all her money back, along with the interest, once her allegation is proven to be true. But unfortunately, she has to wait.”

The BBC was unable to contact the manager for comment.

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Tattooed Asian’s body found

Tattooed Asian's body found
Sudawan: Tourist boost beckons

SAMUT PRAKAN: A heavily-tattooed Asian man was found dead in a deserted stall near Suvarnabhumi airport yesterday with three bullet wounds in the head, according to police.

Police at Suvarnabhumi airport say the body was found at a one-storey stall opposite a wastewater treatment plant beside Suvarnabhumi Sai 4 Road in tambon Nong Prue of Bang Phli district. Police believed the victim had been dead for five hours.

The man had tattoos on his body, arms and backside. He wore a gold-silver ring on his right little finger and a gold ring on his left middle finger. Police found 3,181 baht in cash with the body but no ID. The victim was wearing a black T-shirt with the letters “ASPA” on the back. CCTV footage showed a red Mazda car circling the area before stopping at a shelter in front of the stall. Samut Prakan police were trying to identify the victim.

‘Ragnarok Origin’ eyes Thai sites

Ayutthaya will be chosen as a new setting for Ragnarok Origin, an online game which has about 50 million users worldwide, says Minister of Tourism and Sports Sudawan Wangsuphakijkosol .

She said the location was chosen after executives from the South Korea-based Ragnarok company met Prime Minister Srettha Thavisin on Friday in Bangkok along with Deputy Secretary-General of the Prime Minister, Phongsaran Asavachaisophon, to discuss plans for filming scenes at key tourist attractions in Thailand.

Ragnarok Origin has chosen Thailand as one of three countries as a setting for the game that will be launched at the end of this year,” she said. The minister proposed the old town of Ayutthaya be the setting while the prime minister asked the creator to add Muay Thai shorts and Thai elephants to the game.

Chalongrat toll rates rise

The Expressway Authority of Thailand (Exat) will increase expressway toll rates on Chalongrat Expressway by five-10 baht, starting on March 1.

Exat said it is increasing the fee in accordance with Thailand Future Fund conditions, which say the fees must be increased every five years. However, the increase has been held back since Sept 1 last year to help ease people’s burdens. This is the first fee rise on the Chalong Rat expressway in 15 years.

Starting on March 1, the new rates for four-wheel vehicles will be 45 baht, up from 40 baht; six-to-10-wheel vehicles, 65 baht, up from 60 baht, and vehicles with more than 10 wheels, 90 baht, up from 80 baht.

Power bank checks urged

Industry Minister Pimphattra Wichaikul is concerned about the power bank explosion on a Thai AirAsia flight bound for Nakhon Si Thammarat on Saturday morning.

The minister was among 186 passengers on the flight and witnessed the incident. Smoke filled the cabin after a power bank exploded, though the crew were able to extinguish the fire within two minutes and the flight landed safely as scheduled.

“I am concerned for passengers because almost everyone carries a power bank on board. I would like to call on airlines and airport officials to check the power banks that passengers bring on board. They must have the Industrial Standards symbol (TIS) to ensure heat resistance,” she said. The Ministry of Higher Education, Science, Research, and Innovation will investigate the incident.

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Power bank ‘explodes’ on board flight

A power bank explosion triggered chaos on a flight from Bangkok to Nakhon Si Thammarat yesterday morning, forcing passengers and crew to extinguish a midair fire.

The incident was reported by Pol Capt Sayan Srimai, who reports for Amarin TV and was among the passengers on Thai AirAsia flight FD3188 where the explosion occurred.

About 30 minutes after departing Don Mueang airport at 7.20am, passengers said they saw smoke and flames coming from seats in the 15th row of the aircraft.

Despite the chaos and confusion, those aboard were able to come together and extinguish the blaze within two minutes.

The flight was able to continue and land safely at Nakhon Si Thammarat airport as scheduled. There were 186 passengers on board.

An initial probe found burn marks on the seats near the incident.

Authorities believe an exploded power bank was the cause. The device belonged to a family of seven to eight people travelling for a vacation. It had been stowed in the seat pocket when it suddenly ignited.

Thai AirAsia later confirmed a power bank brought into the aircraft by a passenger was the cause of the explosion.

The crew managed to lead the effort in putting out the fire quickly and safely. The airline thanked passengers for lending their assistance and being cooperative, which enabled efforts to extinguish the fire to proceed effectively.

Thai AirAsia also advised passengers not to place power banks in their checked luggage stored in the cargo hold. Only power banks of permissible size are allowed to be hand-carried in the aircraft cabin.

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