IN FOCUS: What happens when you contact a bank or telco customer care centre?

Although telephone volumes have decreased over the years, the majority of banks and telcos have stated that they still receive a lot of customer inquiries.

DBS said its 500-strong customer support agent workforce, which is based in Singapore and comprises mainly Singaporeans, manages over 250, 000 answers from consumers each month. More than 3 million concerns are generated annually, according to this figure.

Singtel, which offers numerous programs for customers to reach them, including Whatsapp communications and its client line, reported that it handles more than three million customer queries annually. OCBC reported that it has received 1.4 million calls this time.

In addition, the volume of inquiries may rise during significant events, such as service problems, putting more stress on customer service staff.

” In a ( mobile network ) outage, you must understand that the volume and the traffic ( of calls or chats ) that comes to us is not five times or ten times, it’s probably 100 times more than normal”, said M1’s director of customer experience and retail Stamford Low.

We rely heavily on our machines to grow, so we can upgrade them with the status of the failure. So if you called us because you were experiencing company difficulties, the voicebot would be able to inform you, he said.” Our specialists are aware of this and are working on it,” he said.

” So we can do that so that the customer does n’t have to wait for a while before speaking with an agent and then hearing the same thing anyway.”

OCBC said it schedule more officers to work during the busiest times of the month, when they are typically asked for more inquiries about bank accounts and credit card statements, while DBS said it has real-time tracking screens and early warning signals to help its groups quickly ramp up resourcing to maintain spikes in call volumes.

Companies CNA spoke to said they do not avoid calls because some clients complain that they ca n’t reach a customer service representative in these circumstances.

According to OCBC’s Mr. Indra,” We make our very best effort to clear as many calls as possible,” adding that staff members from other divisions may also be stationed to handle customer calls.

There could be delays as a result of a rise in calls, according to Singtel’s deputy chief executive officer Anna Yip, who is a customer service representative who some users complain they ca n’t reach during significant incidents.

” When incidents happen … it’s not just the ( customer service ) agents ‘ role, it’s actually a whole team that crosses many departments like networks, customer agents, marketing is also involved”, she said.

” It’s basically like a war room situation… because we do n’t want to give customers wrong information. We want them to … know that they’re being taken care of, but we also need to give them correct information whenever we can, because if we really do n’t know what’s going on, we ca n’t lie”.

” So that’s why the coordination is very, very tight, and it’s not just about the front-end messaging, but all the way to the back, those people who are fixing things and turning things around, giving us the update. It must remain a single team, please.

” We do n’t stop any calls or … say ‘ we do n’t take any calls because we have nothing new to tell people’.

” It could be that, in the very, very rare situation where we do have a call surge, then of course, there is a bit of delay for people to come through, but we never stop communication, and we certainly never stop people from contacting us at all.”

RISING CUSTOMER EXPECTATIONS

Assoc Prof Cheah believes that as consumers become more digitally savvy, this could have contributed to higher expectations for customer service.

Studies conducted a few years ago indicated that consumers were still alright if they had to wait a while for their issue to be resolved, she said.

However, many people today are intolerant to even a quick refresh of the screen that takes longer than a minute or a call that is not resolved within ten minutes.

” It’s the digital age that we’re living in, where a lot of information is being provided very quickly, so … to a certain extent, we are being conditioned to expect a fast response”.

OCBC said it has implemented a number of internal procedures to shorten the average handling time for its customer service officers in order to keep up with rising expectations.

This includes allowing its customer service representatives to approve requests for loan waivers as soon as they are satisfied, as well as handling disputes involving credit card transactions.

Previously, they were not able to do this and had to raise such requests to another team to process.

The bank’s efforts appear to be working, with the bank now exceeding its 60-second call-return goal of 80 %.

In comparison, it picked up 40 to 50 per cent of calls within the target last year.

We obviously had a fair bit of catch up last year when I started this new position, but we’ve been using data to improve our ability to be more proactive, according to Dennis Lee, OCBC’s head of service channels and transformation.

” ( We ) want to be proactive, to ( be able to ) tell customers that the moment they face an issue, we ( already ) know and before they call us, we are able to educate them on how to self-help so that they can resolve an issue … without having to call us or wait on the phone”.

The bank is currently testing out push notifications to explain why payments made after a customer’s card is rejected, as well as free web call services for customers who have credit card issues while traveling abroad.

After realizing that inquiries about account balances and credit card issues accounted for the most calls, it developed this plan.

” What I’m trying to do is whenever they tap at a failed transaction straightaway, we will detect why their transactions were rejected … so we’re trying to proactively inform customers … and this is where they can go and self-help immediately”, said OCBC’s Mr Lee.

Continue Reading

COP29: Singapore pledges US0m to accelerate capital flows into green projects

According to EDB, Southeast Asia is home to a number of potentially profitable projects ranging from forest restoration to blue-carbon treatment.

Developers may benefit from the further assistance in their feasibility studies, which include gathering data and engaging with stakeholders. The goal is to increase the supply of high-quality coal funds globally in change.

The president’s most recent effort to turn Singapore into a graphite trading center is the government’s.

The EDB said it would further enhance the program based on preliminary interest and developments.

Executive vice president of the legal board, Lim Wey-Len, stated that the offer will encourage the creation of more high-quality carbon credits to help achieve Singapore’s environment goals.

Carbon funds are one of the processes to meet net-zero ambitions, specifically for hard-to-abate industries such as manufacturing.

” We see a lot of interest from companies starting to set up shop in Singapore to get the funds around this place,” said Mr. Lim,” who are ] starting to see a lot of interest from coal project development corporations ( who are ) starting to do this.”

Now, there are around 120 carbon service organizations in Singapore. EDB hopes that the offer will entice more carbon job developers.

Mr. Lim added that the offer might encourage more local jobs in the growing green business.

Continue Reading

Rubio brings China Realism to the State Department – Asia Times

Marco Rubio will be the next Secretary of State in the following Trump presidency, according to press reports.

The senior senator from Florida offers as a vocal China hawk, like the whole of his Democratic gathering, but with a essential difference: In September, Rubio published a 60-page statement,” The World China Made“, with a complete and painstakingly researched study of China’s financial success.

Some observers have already speculated that Nixon’s 1972 China trip might be influenced by the hiring of a seasoned China hawk like Rubio.

According to this theory, Secretary of State Rubio could negotiate with China without making any claims that he would sell out, and Secretary of State Rubio could do the same. Without second-guessing the incoming president’s negotiating strategy with China, Rubio’s published thoughts about China speak for themselves.

Full disclosure: the report cites Asia Times and this writer in particular, including our groundbreaking analysis of China’s export success in the Global South. By creating supply chains for Vietnam, Mexico, India, and other nations for export to the United States, China evaded Trump and Biden tariffs by building factories in third countries.

A bright line divides realists from Utopians among Washington’s China hawks. According to neoconservatives like Dan Blumenthal, well-known figures like Gordon Chang and Peter Zeihan, and real believers like former US Secretary of State and CIA director Michael Pompeo, China is about to collapse, and the US should prepare to do so militarily and economically.

If the US had shut down ZTE, he claimed, he would have led a group of unemployed engineers to march on Beijing and toppled Xi Jinping. A senior official from the first Trump administration told this writer in 2018 that the then-president had made a mistake by agreeing to that deal.

Realists on the other side of the coin may despise China and accuse it of scheming, but they acknowledge that it has made significant progress in both domestic and international trade. Rubio dismisses the utopian vision in the report’s conclusion as the best-informed among the realists:

Commentary on China’s economy swings wildly between extremes. On the one hand, the Chinese economy is often portrayed as deeply troubled, perhaps even on the verge of collapse. Stories in this vein emphasize China’s very high debt burden, slowing growth, distressed real-estate sector, and aging population—all real problems. In an interview with Time magazine in June, President Joe Biden made the claim that China’s economy is “on the brink.” ‘ …

China’s export- and manufacturing-oriented development model may have been successful enough in the short term to push the country toward the cutting-edge of technology, but not enough to enable it to overcome its structural issues over the long term. Many in Washington favor this narrative because it brings back our Cold War victory.

Then, a revolutionary, dynamic, and capitalist United States triumphed over a repressive regime with a dysfunctional, gerontocratic political class and a failed communist economic system incapable of navigating the information age. Our country’s past success has led to a similar triumph, which is tempting to believe. We win, they lose. But an invincible belief in one’s own success is a recipe for complacency. And increasingly, this belief is at odds with the evidence in front of our faces.

Let’s say the United States ca n’t be complacent about Communist China if this report serves as a message. Think-tank scholars and economists may bank on China’s coming collapse. The wager is being flipped by Beijing. It believes that manufacturing, exports, and ‘ new quality productive forces’ are the keys to regime survival and indeed to the “great rejuvenation of the Chinese nation”. It thinks that modern technology and production will help it maintain its communist system while achieving wealth.

It has succeeded so far in establishing an alternative development path. But suppose today is the high-water mark of China’s power. Even in such a promising world, the CCP will continue to be a real, existential threat to American workers and industry for years to come. Additionally, Communist China will continue to be a formidable adversary unlike anything the US has ever faced. The CCP’s project’s critics, who claim that it is doomed to fail, should bear the burden of proof at this point.

Some highlights from Rubio’s report include:

  • In terms of industrial robot installations, China is the world’s top installers, with more installed in 2022 than the rest of the world combined.
  • Given the size of China’s manufacturing workforce and wage levels in comparison to those of the United States, China’s robot density exceeded our own in 2021, a remarkable achievement.
  • China’s extensive 5G telecommunications network, which consists of more than 3 million 5G base stations, makes it a leader in smart manufacturing.
  • Chinese entrepreneurs are assisting China in overcoming its reliance on imported tools and robots. Despite record installations, China’s imports of industrial robots have declined the past two years. This is due to Chinese companies ‘ steadily expanding business, which are thought to have had a 35.5 % domestic market share. share in 2022, up from 17.5 % a decade ago. China’s position is even stronger in the incredibly fragmented machine-tool market, wherein Chinese manufacturers will account for nearly a third of global production in 2022.
  • Chinese businesses are establishing sophisticated factories that will enable them to enter foreign markets and halt criticism of export practices.

Rubio’s message is that the United States must make extraordinary efforts to stay ahead of China and that it should n’t believe that a pen-waving device can stop this technological behemoth.

It is not difficult to draw any conclusions about foreign policy based on this analysis.

Follow David P Goldman on X at @davidpgoldman

Continue Reading

Food safety: Operators who flout rules face bans of up to three years under proposed law

A new bill introduced in parliament on Tuesday ( Nov 12 ) will impose stiffer penalties on those who violate food safety regulations in Singapore.

The Food Safety and Security Bill, which was introduced by the Ministry of Sustainability and the Environment ( MSE), aims to strengthen and update Singapore’s current food-related laws to better protect public health, and address pressing issues arising from food safety. &nbsp,

Under the Bill, maximum penalties will be raised to deter against non-compliance, and will be tiered based on severity and culpability of offences, the Singapore Food Agency ( SFA ) said in a media factsheet. &nbsp,

Higher penalties may qualify for repeat offenders and companies, offences that involve illegal food that causes condition, damage and bodily injuries, and offences that are committed deliberately.

Repetitioners who violate the law may face a maximum fine of S$ 50, 000 ( US$ 37, 600 ) and/or a two-year prison term, according to the proposed legislation, while corporate entities could be fined up to S$ 100, 000. &nbsp,

For up to&nbsp, three times, those whose licenses have been suspended as a result of fraud or repeated violations of food safety regulations will be prohibited from obtaining new licenses of the same kind. &nbsp,

According to SFA, individuals who have been denied their licenses are prohibited from holding senior positions like CEO or director of the same type of food company. &nbsp,

This forbids inadequate and inadequate individuals from running food businesses that could threaten public health or the health of people.

For “egregious owners” whose permission had been revoked, the Bill will also provide “discretionary rights” to ban their applications for a permission to perform various foods businesses at the same or different premises, SFA said. &nbsp,

Also, those who are considered “associates”, quite as families or friends, will have their marriage with the barred criminals taken into consideration when SFA evaluates their licence program, the company added. &nbsp,

Following customer illnesses brought on by consuming contaminated meals, many food companies made headlines this year. &nbsp,

After dozens of people complained of hepatitis symptoms, Peach Garden’s Thomson Plaza tree was forced to close for a month in April. &nbsp,

A large meal poisoning affair at&nbsp, ByteDance’s Singapore department in July saw more than 160 people reporting hepatitis symptoms. Operations were suspended for two of the two meals service providers, Pu Tien Services at Senoko South Road and Yun Hai Yao at Northpoint City.

More than 50 people in October had a comparable experience, according to Stamford Catering Services. &nbsp,

Continue Reading

Two Chinese news veterans sued over S0,000 ‘loan’ for failed Mandarin language business

SINGAPORE: The head of Mediacorp’s Chinese news team and a former news veteran at Singapore Press Holdings ( SPH) daily Lianhe Zaobao are being sued by a businessman, who wants a purported loan of S$ 990, 000 ( US$ 740, 500 ) to be returned to him.

According to Mr. Ren Xin Wu, Mr. Chua Chim Kang and Ms. Lee Kuan Fung were using Homing Holdings, a holding firm for two companies that offered education and were experts in Mandarin-language occurrences, as working money.

Mr. Ren asserts that the money was refunded in three years starting with the date of the grant, but Mr. Chua and Ms. Lee’s attorneys allege that there was n’t a contract.

It is also alleged that in 2020, when the company was in severe islands, Ms Lee paid S$ 40, 000 in Homing Holdings money to a third-party firm called Goldciti.

Mr. Chua introduced the business to her, and the amount allegedly served as consulting services.

The celebrations alleged that this deal was fake because Homing Holdings wanted to funnel money away from the company and avoid paying its creditors.

At the same time, brokers for Homing Holdings, which has failed, are suing Ms Lee for supposedly breaching her moral obligations as chairman of the business, with Goldciti as a second accused.

The High Court on Tuesday ( Nov 12 ) held a civil trial for the two suits, with Mr. Chua and Ms. Lee’s attorneys arguing that the case lacks sufficient evidence to support their claims.

History OF THE CASE

According to her LinkedIn profile, Ms. Lee is a media former who worked for SPH for 18 years before leaving in May 2017. Mr. Chua serves as Mediacorp’s head and chief editor of Chinese media and current politics, as well as the organization’s Youth Editorial Initiative.

Mediacorp is CNA’s family business, too. &nbsp,

He joined Mediacorp in 2018, but he originally held positions like managing director of the company’s Chinese Media Group.

Mr. Muthu Kumaran Muthu Santhana Krishnan of Kumaran Law and Mr. Salem Ibrahim, the pair’s attorney, are defending them.

According to the accused ‘ opening speech, Mr Ren, a Chinese member and French citizen, second met Mr Chua in 2015, when Mr Chua was an administrative with SPH.

At the time, Mr Chua had been in the internet business for about 15 times. Mr. Ren stated during a luncheon that he wanted to promote and raise the profile of an occasion sponsored by China Minsheng Investment Group.

Mr. Chua finally introduced Ms. Lee to Mr. Ren in order to help him achieve his objectives.

Ms. Lee worked for Lianhe Zaobao as well as the Central Integrated Newsroom as a “new development” editor in 2015, according to her people LinkedIn profile.

In its beginning speech, the defense claimed that Mr. Ren after had a successful project with SPH.

Eventually, the trio met to enjoy the trio’s success and exchange lunches, where Mr. Ren allegedly persuaded the two news veterans to form a partnership.

Homing Holdings was incorporated in June 2017. It served as the holding company for Lulele Learning Space and Luminaries Holdings, its operating business.

By acquiring nurseries and institutions, managing events and concerts, and promoting Mandarin, Luminaries was established.

Lulele Educational Services specialized in intellectual mentoring and tuition matching services.

” Chua was satisfied with his new work,” he said. However, he never took a full-time or an active part in Homing. On the other hand, Lee took the plunge”, said the military.

Mr. Ren purportedly insisted that Mr. Chua be given a 35 % stake in the business, despite the lawyers ‘ claims that he had no desire to be involved in daily operations and that he did not participate or own shares.

According to the defense, Ms. Lee later held those shares, which she also held as a chairman of the subsidiary companies.

According to the army, Mr Ren wanted Ms Lee to keep her work with SPH and get full-time, and this came to fruition.

Company was first good, but revenue dived when COVID-19 hit in 2020, the military said.

The attorneys claimed that Ren became angry and quickly requested that he return his$ 990,000 in Homing as a convertible product. &nbsp,

WHAT MR REN, HOMING HOLDINGS ARE SEEKING

Mr Ren and Homing Holdings, which is in forced liquidation, are represented by Mr Harry Zheng Shengyang and Ms Jasmin Kang from Kelvin Chia Partnership.

Ms. Kang claimed in her opening statements that her case involved the siphoning of funds from the original by Ms. Lee.

Homing Holdings is suing Homing Holdings for the$ 40,000 that was paid for companies that were never provided as a result of the alleged fake contract, as well as for Ms. Lee’s inability to discharge her professional duties as the company’s director.

Additionally, Ms. Lee’s involvement in Ms. Kang’s event led to the economic damage of Homing Holdings, which she also claimed was the result of.

Ms. Kang said she will testify in court that Ms. Lee and Goldciti exchanged “repeatedly deceptive” information about how she and her husband had handled their liquidations.

Ms. Kang claimed that her client had provided Homing Holdings with a working capital loan of S$ 990,000 as part of Mr. Ren’s following lawsuit.

The business had to repay the loan after three times, or parties may have negotiated an improvement, reached a separate contract on settlement, or converted the payment into ownership.

But, when the loan was due, Ms Kang alleged that Ms Lee and Mr Chua failed, refused or neglected to get the product returned, in violation of their partnership with Mr Ren.

Ms. Kang cited the defense’s declare that Mr. Ren had” all kinds of tactics to press them” into paying the loan, saying that Mr. Ren was entitled to demand and demand payment.

Nothing more than Mr. Ren enforcing his constitutional rights, according to Ms. Kang, was the defense’s claim of so-called harassment.

Ms. Lee and Mr. Chua’s attorneys cited a notice of demand from Mr. Zheng, Mr. Ren’s attorney, that was publicly displayed on the wall next to Ms. Lee’s residence in 2020.

Ms Lee filed a complaint with the Law Society of Singapore ( LawSoc ) over this, and Mr Zheng was sanctioned.

But Ms Kang said this debate was “nothing more than a ruse” and a red fish. As LawSoc had now determined, Mr. Ren’s attorney did not purposefully humiliate Ms. Lee or engage in unfair behavior on purpose.

Ren’s lawyer was given a warning for for unwisely posting the demand on Lee’s back door without having the email first put in an envelope, according to Ms. Kang.

She claimed she had demonstrate during the test that Ms. Lee and Mr. Chua had agreed that they were bound by the terms of the agreement” by their do.”

Ms. Kang alleged that they had agreed to have the company pay Mr. Ren’s product back but failed to do so.

Mr Chua had apparently agreed to repay the loan physically, but likewise failed to do so, said the lawyer.

These activities caused Mr Ren to suffer damage and deterioration, said Ms Kang.

She wants Ms Lee and Mr Chua to return the$ 990,000 to Mr Ren, as well as a claim that Ms Lee harmed Homing Holdings by breaking agreements with other businesses to the detriment of Homing Holdings.

In the option, she asked for problems to be assessed against Ms Lee, with interest and fees.

Mr. Salem, who is bringing the case against Ms. Lee and Mr. Chua, claimed that Mr. Ren’s claim will not be supported by any of the judge’s witness’s video evidence.

He claimed he would support the court by conducting cross-examination rather than making “allegations or shaved statements”.

He claimed that there was a” set-up” in order to convince Mr. Chua to agree to pay for the loan and refinance his home and that he” may not be able to move away from what he said in the letters or in the WhatsApp markets.”

Mr. Salem called this incident” an abuse of process” and claimed that some businesses lost money throughout COVID-19, causing some businesses to continue to suffer today.

The lawyer claimed that Mr. Ren may be suing for breach of fiduciary responsibility even if there was proof that Ms. Lee had breached her contract. The company in liquidation should file a complaint about it, according to the lawyer.

The test continues.

Continue Reading

Police round up crypto-mining power thieves

Surat Thani and Chachoengsao’s illegal activities used tens of millions of baht of light.

A police officer stands next to a suspect with crypto mining machines in Muang district of Surat Thani last weekend. (Police photo)
Last weekend, in the Muang city of Surat Thani, a police commander sat next to a suspect who had been allegedly mined using crypto miners equipment. ( Police photo )

In Chachoengsao and Surat Thani regions, authorities and light authorities seized cryptocurrency miners machines that were used to steal tens of millions of baht price of electricity. They also detained suspects.

Last weekend saw the largest assault in Surat Thani’s southwestern province. In the Muang area, officials searched two homes and seven commercial structures.

Two 30-year-old people, identified just as Nathapong and Arthit, were arrested and 111 crypto miners systems were seized. Even taken were seven browser computers, 10 devices and 10 modified energy feet.

According to Crime Suppression Division chief Pol Maj Gen Montri Theskhan on Tuesday, informants had warned officers to inspect the abandoned buildings because they had surveillance cameras installed.

He claimed that Mr. Nathapong held the two houses and rented the seven commercial properties. Between January last year and July this time, he engaged in monetary deals for more than 40 million baht.

Additionally, officials discovered that the sites ‘ electricity bills were exceedingly small despite having a lot of energy. They believed there had been a modification to the power feet.

Last Saturday and Sunday, officials discovered the crypto mining equipment during a building raid.

According to Pol Maj Gen Montri, Mr. Nathapong claimed that he started the illegal company in the summer of last year and that he had purchased used mine equipment for the purpose.

According to the commander, Mr. Arthit allegedly admitted to being hired to sustain the energy supply networks at the nine locations while allegedly confessing to being hired to improve power meters.

According to light officers, the crypto mining used about 10 million ringgit of power.

Officials on Tuesday raided a deserted warehouse in the Bang Nam Prieo city of Chachoengsao territory west of Bangkok. There, they discovered 106 crypto mining equipment and 66 additional uninstalled models. Around 17 million ringgit was thought to be the price of the items.

The inventory was consuming power despite being deserted, according to officers who conducted the attack. According to light authorities who found the site responsible for the power theft, it recently generated more than 10 million baht in electricity.

The raids come only one month after another Kanchanaburi function revealed that 10 locations were being targeted for crypto miners.

Because the billions of computations involved require a lot of computing power, crypto mine is a very power-intensive activity. According to US studies, dedicated mining companies with advanced setups would need about 155, 000 kilowatt hours (k Wh ) of electricity to mine just one bitcoin by 2023.

In Thailand, assuming a power price of 4 baht per k Wh, that works out to 620, 000 baht. According to estimates, Thailand’s typical monthly family power bill is 750 Baht.

Continue Reading

Recent COE price spike not caused by private-hire firms or foreigners, says Chee Hong Tat

SEPARATE COE CATEGORY FOR PRIVATE-HIRE CARS? &nbsp,

The decline in car rental companies ‘ bids over the past few years also demonstrates why the idea of a separate Department category for private-hire vehicles is” not a straightforward workout,” said Mr. Chee. &nbsp,

” Desire for COE from car rental companies can differ significantly from year to year and from quarter to quarter. It is difficult to discern upfront the limit required to meet the needs of point-to-point vehicles and travellers”, he said. &nbsp,

The offer in both categories may be decreased if Category A and B moved too much of the existing allotment for private-hire cars. This may lead to an increase in Department charges for these groups, said Mr Chee. &nbsp,

” On the other hand, if we underestimated the limit to get moved to the independent group for private-hire cars, it may lead to inappropriate private-hire vehicle supply which may in turn cause an increase in private-hire car prices and lower accessibility for point-to-point commuters”, he said. &nbsp,

” There are the difficult trade-offs and it is not a straightforward exercise, so we are still carefully assessing this option” .&nbsp,

” NOT EASY” TO CLASSIFY PRIVATE-HIRE Vehicles

In a follow-up question, MP Louis Chua ( WP-Sengkang ) noted that while recent COE prices have decreased compared to a year ago, car leasing companies have also decreased in bids from 2022.

He questioned,” Would n’t this actually suggest that the car leasing companies actually influence the quota premium”?

Mr Chee said that between 2022 to 2024, COE rates have gone away.

” But, this is one indication that the primary vehicle for the increase in COE rate is unlikely to be due to the private-hire car rental firms”, he said. &nbsp,

” Now, having said that, I am certainly not saying that they do n’t contribute to the overall demand, they do. That is a reality.

What are the main factors influencing the rise in demand, I’m trying to say, but what’s the point?

He added that while a separate category for private-hire cars is being studied, having this category” does n’t mean that you have suddenly got a windfall of COE supply dropping from the sky”. &nbsp,

He added that the fact that “quite a number of them” are also used as personal vehicles further complicates the categorization of private-hire vehicles under another type.

” But, it’s not so obvious split that these are just point-to-point vehicles or personal vehicles, it’s a bit of a hybrid … and because of that, it is not so easy to ascertain what is this entire amount that will then fit into this individual class, if we decide to have a distinct category, “he said. &nbsp,

Continue Reading

Budget 2025: Falling short on economic dignity

  • Capex products: What the government will choose to spend money on and what the state will get.
  • Unless SMEs become more successful, pay will stay low for most staff

Often, we hear of the mismatch in salary expectations of fresh job seekers and starting salaries. The sad truth is that 60.8% of fresh graduates earned RM2,000 or less in 2010, and by 2021 – a good 11 years later – starting salaries were still RM2,000 or less for 59.6% of fresh graduates.

Budget 2025: Falling short on economic dignityThe 2025 resources is full of opinions and observations. What else can I contribute to what has already been said, then?

Maybe a reminder of what a resources, beyond the great bright numbers, really ought to reflect.

The latest administration, which had already established its principles in the Malaysia Madani perspective, emphasize six fundamental principles: sustainability, prosperity, development, respect, trust, and compassion, is currently in transition. However, Malaysia Madani was an “effort to travel and reestablish Malaysia’s dignity and splendor,” according to Prime Minister Anwar Ibrahim right away. “.

Anwar’s next year in business, with this being his second expenditure as prime minister and finance minister, was just one month away from releasing the 2025 Budget. The budget’s central point should then be financial dignity, &nbsp.

The typical prevent most commentaries pick on is the minimal fiscal room, with never-ending treatments of what the government ought to do to lessen the imbalance.

Despite our best efforts, we should remember that opex, which is the government’s obligation to pay for its businesses, including salaries and pensions, may be decreased in the near future. No matter how much, these obligations may be paid for. Therefore, the only series items that are of genuine effect moving forward would be the budget items – what the state is choosing to spend on, and what the nation will experience in return.

Choice issues, and the decisions made by this administration should be measured against the key factor, which is respect.

restoring what really counts

Lasting income:

The average wage of the bottom 50% of wage earners only went up by RM56 annually between 2010-2019. Economically speaking, this is society clearly signaling a depreciation for human capital.

Only the best 30 % of homeowners spend on ambitious goods and services, according to a recent statement from Khazanah Research Institute. If 70 % of us are merely trying to survive day by day, we may have a successful business.

Typically, we hear of the imbalance in earnings expectations of new job seekers and starting salaries. The sad truth is that 59.6 % of new graduates ‘ starting salaries were still RM2, 000 or less in 2010 and that 60.8 % of them earned less than that in 2021, which is still reasonably optimistic. Employers ( Okay, boomers ): are quick to point out that Gen Z are merely being impossible.

However, when inflation and living expenses are taken into account, we are basically telling our younger generation that they are for about half what they were in the previous century. Another depressing statistic is that between 2010 and 2019, the average salary for the lower 50 % of wage earners only increased by RM56 yearly. Financially speaking, this is community plainly signaling a loss for human funds.

The government attempts to control this by establishing a minimum wage, which is proposed in Budget 2025 to be increased to RM1, 700 per month starting on February 1st, 2025. Although RM1 700 is still far below what is considered to be a respectable wage, employers are now retaliating, as is expected.

]RM1 = US$ 0.227]

Most commentators fail to take into account the fact that pushing for higher wages is eventually hurt labor by encouraging companies to automate tasks that were previously performed by low-skilled workers ( For more information, see Alesina et al. Chu et al. ( 2018 ) ( 2020 ), Eckardt and Steffen ( 2021 ).

The state will need to reinvest yet more money in replacing the employees who have been replaced, which is a complex cycle. Although this should not serve as a cause for people to remain in low-skilled jobs, it does reduce the options for government legislation.

On the flip side, one should also consider if companies are only penny-pinching. According to data from the Department of Statistics Malaysia’s 2023 database, a fairer view may suggest that 96.9 % of our business organizations are unable to get much-needed capital.

Consider the fact that, according to Bank Negara Malaysia’s Monthly Highlights &amp, Statistics release, there were RM5.98 billion in mortgage programs for the manufacturing industry overall in September 2024. That is a RM2 billion gap in needed cash in just one month. It follows a similar style across various industries and through time.

This is in line with the rise in alternative fundraising ( i .e., peer-to-peer lending, equity crowdfunding, and venture capital ), which was valued at RM3.8 billion in 2023. The Securities Commission views this as a good, and rightfully so, but let’s also make sure we understand that these are RM3.8 billion worth of required funds that our businesses were never willing to fund.

The danger that lenders were unwilling to bear for P2P borrowing has now been transferred to the individual investors, who typically fall into the upper middle class and are above that level. Since P2P’s inception in Malaysia in 2017, regular people have provided SMEs with RM5.96 billion in total, with 98 % of the loans being working capital, compared to 2 % for business expansion. This may be no comfort if you are struggling with your pay test, but odds are your company is struggling also.

In summary, most of our workers wo n’t make much money unless our SMEs gain access to more capital and become more productive. Other than the request to restore small and medium banks, the budget specifically addresses these issues. The online banks may possibly fill these gaps, as several of them have announced the oncoming release of their company bank solutions specifically for SMEs.

Unsustainable family debts

The finance ministry is n’t all that worried, though, as our household debts totaled RM1.57 trillion as of June 2024, which is about 83.8 % of GDP. Countries like Australia, South Korea and Canada have household bills that exceed 100 % of GDP. However, no all debts are created equal.

Debts can be used as leverage to increase money for high-wage workers. With more Malaysians taking on next work, debt is good being used to finance fundamental needs. The funds grants additional cash assistance through the BUDI MADANI software despite numerous attempts to address this problem. One of a long series of overlapping social welfare programs, including those led by multiple functions, is this one. The best-case situation is these programmes provide some inhaling room but only a big programme like a Universal Basic Income can help restore the economic disparity within our society.

Given that our debt to GDP is now close to the self-imposed cap, the cost of funding for a program may be lower. I can just quote John Maynard Keynes ‘ wise statement,” Anything we can do, we may afford.”

Tax as an opportunity opposed duty as a sentence

Economics has a well-known proverb that says you get less from what you income. The idea is based on the idea that some activities can be dissuaded by income. By imposing levies on certain activities or goods, the government properly increases their charge, making them less appealing to individuals and businesses.

  1. Respect at work

Consider the proposal to provide a tax incentive for employers who adopt flexible working arrangements. Employees are clear that they strongly prefer flexible work arrangements. However, the findings are inconsistent. This is the a-wine-a-day research conundrum, in my opinion. For every research that says a glass of wine is good for you, you will be able to find another research that says otherwise. There are so many more benefits to providing a flexible work arrangement by default than just offering an office maintenance fee, the cost of commuter work, and the time and cost savings saved by parents with care-giving responsibilities. Instead of paying taxes on the ( few ) that choose to offer these incentives, the government should tax those who do n’t.

  1. Increasing productivity by maximising our human capital

Additionally, imposing a tax penalty will help with hiring women to work again. We should tax bad behavior rather than encourage good behavior. Not hiring a person because she has not worked for a certain period and has a gap in her resume is discrimination. Another issue is the specific tax incentive that applies to software costs when “implementing flexible work arrangements” is implemented. The government should n’t encourage remote employee monitoring with intrusive software.

  1. Carbon tax

The carbon tax’s introduction is both opportune and welcomed. With the introduction of the EU Carbon Border Adjustment Mechanism ( CBAM ), particularly for our steel industry, carbon taxes will be a burden on us in some way or another.

If we are going to have to pay, we might as well collect it ourselves. It is proposed that the proceeds from this carbon tax will support the development of decarbonization research. Without any information on the tax rate, it is impossible to predict the amount of revenue this will generate. Singapore imposes a carbon tax of SG$ 25/tCO2e currently, but started off at just SG$ 5/tCO2e. If we introduce a rate of RM5/tCO2e ( which is incredibly low ), the energy sector will receive about RM1.4 billion in tax revenue based on emissions from 2022.

The Federation of Malaysian Manufacturers ( FMM) has already expressed concern about the potential rise in electricity tariffs, but more details on the carbon tax should be forthcoming. &nbsp,

I do n’t understand how energy producers can absorb this without passing some of it on to consumers, given that 81 % of our electricity still comes from fossil fuel sources. Given that our energy mix is so low in carbon, there may be a carbon tax that can be levied at the production, distribution, or consumption stages.

Other areas worth mentioning

The Budget 2025 participants in the EV infrastructure industry probably feel a little underwhelmed. Other than the announcement of a sub-RM100k EV, there was no mention at all on further incentives for building out our EV charging infrastructure.

  1. Charge Point Operators experience no love.

The Budget 2025 participants in the EV infrastructure industry probably feel a little underwhelmed. Other than the announcement of a sub-RM100k EV, there was no mention at all on further incentives for building out our EV charging infrastructure.

I’ve previously covered the industry gripes, but my colleagues have a different perspective. A transition to electric vehicles is almost unavoidable, it is safe to say. That being so, we should be able to anticipate that all these vehicles need to be charged while idle ( i. e. overnight, while parked ), and not during transit.

I doubt any of these players will realize a return on their investments due to the rush to construct EV chargers along highways and in public spaces. Most people do n’t seem to understand this, but imagine a time when all EVs will be used in cars. Everyone is going to expect that they can charge their vehicles overnight, the same way we charge our phones and laptops to have it ready to go again the next day.

The main issue will be having enough energy capacity to charge millions of cars overnight, despite the fact that we can outfit every parking bay in every condominium and apartment building in the nation. Energy production and grid capacity are both at issue, not charging-pillar issues.

Ecological fiscal transfer gets a boost

    Half of the Ecological Fiscal Transfer Fund allocation - RM125 million- will be contingent on the performance of state government expenditures related to environmental preservation.

    The Ecological Fiscal Transfer Fund is proposed to increase from RM200 million to RM250 million, which is a 25 % increase, in Budget 2025. This boost is intended to aid state initiatives to protect wildlife and forests. Half of the allocation ( RM125 million ) will be contingent on the performance of state government expenditures related to environmental preservation. Additionally, the Orang Asli community received RM80 million to train and hire 2,500 forest rangers. a positive move.

    Overall, I feel the government is attempting to be bold but is doing it in liberal doses. Will this budget encourage everyone’s economic dignity and help them hit the reset button? Not entirely. In fact, I think many people will have further concerns on how the subsidy rationalisation will affect them, partly self-inflicted by announcements of the plan, without the actual plan itself in place.

    Continue Reading

    Setting lower value for banks to halt suspicious transactions may trigger ‘too many false alerts’: Alvin Tan

    Singapore: According to Minister of State for Trade and Industry Alvin Tan, blocking or holding deals as part of their fraud surveillance duties” could lead to very numerous false updates” and cause pain for most bank clients,” according to Minister of State for Trade and Industry in parliament on Tuesday ( Nov 12 ).

    The shared accountability framework for phishing scams, which may begin on December 16, was raised by Mr. Tan. &nbsp,

    The foundation, first mooted in early 2022, seeks to recommend how loss arising from phishing schemes will be shared among financial institutions, telecom companies and consumers. It spells out specific duties for the companies, making them liable to pay if they have fallen short of their responsibilities.

    Banks are required to carry out real-time fraud surveillance to “detect if a customer’s account is being rapidly drained of a significant sum” as part of the finalized framework.

    If an account had an account balance of S$ 50, 000 or more immediately prior to the unauthorised transaction and more than half of that account balance had been transferred out within the previous 24 hours, it would be regarded as having been quickly drained of significant sum.

    The financial institution must either stop the suspicious transaction until the customer can provide additional verification, or notify the customer while the transaction is being held for at least 24 hours.

    Mr. Tan responded to inquiries about how the S$ 50, 000 threshold was set, arguing that the authorities “must strike a balance between protecting customers and the inconvenience posed to customers conducting legitimate transactions.”

    He claimed that setting a lower value would cause the majority of customers to be uncomfortably unprepared.

    However, banks are expected by the Monetary Authority of Singapore ( MAS ) to consider other factors in their fraud surveillance. These include a customer’s profile and potential vulnerability to scams, as well as spending patterns.

    As a member of the MAS board, Mr. Tan said,” These go beyond what is stated in the ( shared responsibility framework].”

    Continue Reading

    Sunway iLabs-Jetro partnership secured US.2 mil for Japanese startup global expansion 

    • Both events have accelerated 30 companies &amp, launched 15 captain projects&nbsp,
    • Through Sunway City Kuala Lumpur, a partnership connects Chinese startups to SEA.

    Sunway iLabs-Jetro partnership secured US$2.2 mil for Japanese startup global expansion 

    Five years of cooperation between Sunway iLabs and the Japan External Trade Organization ( Jetro ) Kuala Lumpur have fueled cross-border innovation and strengthened the startup ecosystem in Malaysia and Japan.

    Both parties stated in a speech that Sunway City Kuala Lumpur’s attractive ecosystem serves as a launcher for entry into the South Eastern market by this long-standing alliance, which has brought up leading Chinese startups and scale-ups in modern transformation and sustainability.

    The partnership has achieved notable milestones, including accelerating 30 startups, launching 15 pilot projects, and securing over US$ 2.2 million ( RM10 million ) in funding for technology localisation, development, and commercialisation in Malaysia and beyond.

    Sunway iLabs-Jetro partnership secured US$2.2 mil for Japanese startup global expansion According to Matt van Leeuwen, CEO of Sunway iLabs and general development officer of Sunway Group,” Innovation and sustainable development are in Sunway Group’s DNA. That’s how Sunway transformed an abandoned tin-mining area into Malaysia’s second incorporated bright and lasting city, Sunway City Kuala Lumpur, where collaborations have led our partnership journey.”

    ” 2024 marks a major step with Jetro as we celebrate five decades of association. Collectively, we’ve fuelled cross-border development, helped businesses thrive, and witnessed effect across several sectors”, van Leeuwen added.

    However, Koichi Takano, managing chairman of Jetro Kuala Lumpur, commented,” Our relationship with Sunway iLabs has enabled Chinese companies to explore the Malay business. It also facilitates information exchange, pilot tasks, and long-term cooperation, advancing important targets like green transition and net-zero target”.

    Toybox Creations and Technology Sdn Bhd ( Toy Eight ), an AI-driven edtech startup that established its Malaysian business presence in 2020, expanded into neighboring nations, and won the Best Startup at the 2024 One Asean Startup Award, is a notable student of the Sunway-Jetro Accelerator.

    In collaboration with Sunway Group and its partners, the Sunway iLabs–Jetro Green Transformation Accelerator ( GXA ) Programme focuses on sustainability and provides startups with an immersive platform within the Malaysian business ecosystem.

    The program was renamed in response to its move toward green technology and commitment to Malaysia’s net-zero goal by 2050. It was previously known as the Digital Transformation Accelerator ( DXA ).

    Five vetted startups with specialized conservation knowledge just completed the second GXA large and are now working on pilot projects in Malaysia. These include:

      Ocean Eyes: This business enhances fishing performance with its” Fishing Navi” B2B SaaS, which provides Fish Earth and Sea Condition projections. Learn more here: https ://oceaneyes.co.jp/en/home-2

    • Innoqua: Using AI/IoT, Innoqua recreates coastal communities on land to help types duplication and research, such as studying repellent effects on coral. Learn more here: http ://corp.innoqua .jp/en
    • Godot: The AI-driven platform of Godot helps identify behavioral gaps that promote green growth and innovation in healthcare. Learn more here: https ://godot.inc/en/
    • PNH ( AirX Coffee ): AirX Coffee produces bioplastics from coffee grounds, reducing plastic pollution. Biochar is produced effectively for fertiliser and clean energy thanks to the CarboneX initiative. Learn more here: https ://airxcoffee .jp/en/, https ://upcycletech .jp/en/top-en/
    • PtBio: PtBio addresses social issues through genome analysis and enhancement of organism functionality. Learn more here: https ://www.pt-bio.com/en

    The GXA programme attracted Sunway Group’s business units and corporate partners, including private and government-linked companies, all committed to green transformation. Malaysia’s government organizations, including the Selangor Information Technology and Digital Economy Corporation ( SIDEc ), and the Malaysia Research Accelerator for Technology & Innovation ( Mranti). At the Selangor Smart City &amp, Digital Economy Convention at KLCC on October 17, 2024, the five startups pitched and networked.

    Through its Greater KL Live Lab initiatives, with which Sunway iLabs has been a key partner since 2019, InvestKL has assisted Japanese startups in advising them on how to start a business in Malaysia.

    After five impactful years, Sunway iLabs and Jetro Kuala Lumpur stated that they remain committed to advancing innovation, sustainability, and cross-border growth.

    Continue Reading