To alleviate problems, Scoot has built resilience into its businesses, including deploying more planes to support stranded passengers.
” For instance, in some difficulties when the aircraft are not able to travel up to Singapore, maybe we fly a boat trip to the ultimate sites to bring back the people”, he said.  ,
Mr Thng acknowledged that being honest about difficulties is critical. ” In the event of a pause, Scoot may try to be as clear as probable to make sure that we tell the people the purpose as well as the duration”, he said.  ,
The airline may offer” as much support” as possible, he said. Different than a possible ferry trip, Scoot may also provide food and beverages or a congratulatory night’s stay.  ,
STICKING TO THE BUDGET MODEL
Addressing debate about Scoot’s move towards a full-service design, Mr Thng said the low-cost provider business model is also” the right one for us”.  ,
” We also want to provide the alternatives for customers to choose”, said Mr Thng. For example, customers may choose add-ons like bag check-in, in-flight meals, extra room and versatile trip dates.
” So if you prefer to travel on Scoot with a handbag, without any check-in bag, without any need for food and beverages, you may just get a fare-only solution. And that will be the cheapest solution for the consumer”, he said.  ,
These choices have become part and parcel of the budget airline practice, and customers are comfortable with it since the business concept came into the nearby industry over two decades ago.  ,
Providing these secondary products and services even helps to increase Scoot’s charm in the region, said Mr Thng.  ,
” We have invested quite a lot within Southeast Asia today, so certainly, it is in our program and our goals to have more customers”, he said.  ,
This includes passengers from new destinations that Scoot previously could not serve due to limited sales and marketing efforts in those markets. By expanding its outreach, the airline aims to highlight its ability to connect travellers not just to Singapore, but a broader network of destinations beyond.  ,
” From a network perspective, it’s no longer just point to point, but maybe via Singapore to the final destinations”, he said.  ,
” So these are things that we look at holistically to see how we can continue to improve”.