- Utilizing conceptual AI in a strategic partnership across the company’s platforms 
- Enhance the individual expertise, customer interaction, network planning andamp;,  , development.
Leading online company in Indonesia, Telkomsel, has just announced an innovative partnership with Google Cloud that aims to connect enterprise-grade conceptual AI into its operations and key item offerings. The organization is “delivering hyper- personal and smooth modern client experiences across its B2C, B2B, and B2B2C segments,” according to Dennis Heng, CEO of Telkomsel.  ,
The inclusion of Google Cloud’s conceptual AI into Telkomsel’s platforms, which include MOANA, MyTelkomsel, MyEnterprise, and MyAds, strengthens Telkomsel’s already-established collaboration with Google. Through its integrations with Google Cloud’s innovative, safe by default, and secret by design gen AI capabilities in 2024, Telkomsel hopes to uncover more opportunities for accelerating Indonesia’s financial and modern ecosystem growth, he added.
Telkomsel aims to improve the individual experience through a general AI-powered linguistic agent within its MOANA application by utilizing Google Cloud’s Vertex AI system and foundation models. This representative aims to streamline HR-related tasks and promote a more creative work environment by offering real-time assistance and guidance to over 6, 000 workers.
AI-based research assistants
Telkomsel also intends to improve customer interactions across its digital platforms by integrating gen AI-based research assistants within the MyTelkomsel and myEnterprise apps to create a more intuitive and personalized user experience. This initiative is expected to empower users with seamless access to information, significantly reducing the time spent navigating complex menus and enhancing overall customer satisfaction.
Telkomsel plans to use Google Cloud’s AI to evaluate data from mobile turrets and fiber optic systems as part of the engagement, which also includes product development and community planning. In order to quickly and easily determine locations with connection gaps for upcoming network infrastructure expansion and develop fixed smart convergence offerings tailored for various customer segments, strengthening digital inclusion throughout Indonesia. According to Mark Micallef, Managing Director, Southeast Asia, Google Cloud,” Telkomsel is moving at amazing speed and scale to create organization- quality general AI accessible and useful to its employees and customers.”  ,
In addition to enhancing its IndiHome FMC providing with Android TV set top boxes, extending the reach of various offerings through personal ads on Android TV, and increasing the variety of modern lifestyle options available through MyTelkomsel’s existing collaborations with another Google product teams, Telkomsel’s collaboration with Google Cloud strengthens its existing collaborations with another Google product teams. Erick Thohi, Indonesia’s Minister of State Owned Enterprises, praised the acquisition of Indihome and Telkomsel in July of last year, which could create an Indonesian aggregators that could compete with international players like Google and Meta.