SAP announces new leadership: Liher Urbizu to head SAP Southeast Asia as Verena Siow takes new APAC role

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  • In APAC, Siow will be in charge of sky growth and corporate business development.
  • Urbizu will be in charge of SAP Southeast Asia’s strategy, operations, and user success.

Verena Siow, Regional Business Suite Leader for SAP Asia Pacific (left) and Liher Urbizu as President and Managing Director for SAP Southeast Asia

Liher Urbizu has been named president and managing director for SAP Southeast Asia ( SEA ). Urbizu takes Verena Siow’s place as the Regional Business Suite Leader for SAP Asia Pacific ( APAC ), taking her new position. Both officials bring decades of experience to their positions, strengthening SAP’s continued commitment to client success and advancing its sky and AI development plan.

Urbizu will be in charge of SAP’s Southeast Asia business system, which includes Singapore, Malaysia, Indonesia, Philippines, Vietnam, Thailand, and emerging Indochina areas. He will concentrate on aiding local businesses in promoting the development of a modern economy that is fueled by AI, cloud, and data.

Urbizu has held a number of management positions at SAP, most just as APAC’s Chief Business Officer. He has worked for SAP for 25 years as a client, partner, and administrative. Among the significant roles are the world head of partner success service, the head of providers Asia Pacific &amp, Japan, the chief operating officer for Japan, and the team’s Managing Director, who led the team to several accomplishments and awards.

Urbizu stated in his remarks regarding his visit,” Southeast Asia was my career’s launchpad within the SAP ecosystem. I’m excited to return to lead this powerful market unit, which focuses on enabling our customers to use AI and SAP’s cutting-edge business software solutions to achieve tangible business results. I strongly believe that businesses of all sizes and sectors will be able to invent and prosper in the digital-first era by coordinating our technology with the region’s growth goals.

Southeast Asia is at the forefront of AI adoption, according to Simon Davies, chairman of SAP Asia Pacific. Verena Siow has made a significant contribution to SAP SEA over the past few years, and I’m confident that her remarkable leadership may help us perform our strategy and promote strong cloud momentum in the APAC region.

Urbizu’s broad leadership experience in Asia will be beneficial for the SEA team during its second phase of expansion. With a proven track record of leading high-impact clubs, Leder combines a thorough understanding of our clients ‘ evolving business needs. He will play a crucial role in accelerating our fog and AI initiatives as the new leader and managing director of Southeast Asia, making sure businesses in SEA can fully utilize SAP’s innovation to solve their most pressing company issues.

Verena Siow, who has worked for SAP for more than 13 years, leaves her position as President and Managing Director of Southeast Asia to be Regional Business Suite Leader for SAP Asia Pacific. She did lead cloud growth and corporate business development in her new position, focusing on ensuring a smooth experience for SAP’s cloud customers, from demand generation to renewals, in line with the company’s mission of delivering steady and extraordinary outcomes across all markets.

Siow remarked,” Over the past five years, the Southeast Asia team has demonstrated remarkable resilience and consistent success, anchored by our customers ‘ trust in SAP’s solutions and innovations. As SAP continues to offer the best cloud solutions of the future and expand its presence in Asia, I’m excited to bring my experience to the wider APAC region.

She continued,” I look forward to helping customers, both in Southeast Asia and across APAC, continue to accelerate innovation and add value to their transformation journeys,” she continued.

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Zoho forges strategic partnership with Cradle to empower Malaysia’s startup ecosystem

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  • 4,400 Indonesian companies will receive US$ 10 million in funds from Zooho.
  • Startup founders are supported by the collaboration at all phases of their trip.

Gibu Mathew, VP and GM of Zoho APAC joins the stage with other strategic partners of Cradle Fund's MYStartup NXT – micro conference in Cyberjaya with Chang Lih Kang, minister of Science, Technology and Innovation (MOSTI)]

A global technology company, Zoho Corporation, has announced a strategic partnership with Malaysia’s leading center for early-stage startups, Cradle Fund Sdn Bhd ( Cradle ).

The companies stated in a combined statement that Zoho may expand its Zoho for Startups program through Cradle’s MYStartup Single Window platform, an integrated hub that supports business owners at different stages of their journey, as part of this cooperation.

Malaysia is the next Asean nation to participate in this program, according to them. The program is in line with Zoho’s global goal of providing startups with the tools they need to build and grow their businesses.

Chang Lih Kang, minister of Science, Technology, and Innovation ( MOSTI), who witnessed the strategic partnership, make the announcement at MYStartup NXT, a micro-conference held in Cyberjaya.

In order to provide 4, 400 Malaysian startups with access to its comprehensive suite of business applications, Zoho has committed over US$ 10 million ( RM44 million ) in Zoho Wallet credits as part of the partnership. Each participating startup may get credits that are one-year old, giving them the freedom to experiment with and follow tools that are specifically designed for their growth and operational requirements.

The Zoho for Startups program claims to have worked with over 18, 000 companies globally since its founding in 2017 through collaborations with more than 200 startups, startups, and startup-enabling organizations.

This option will be available to businesses in Malaysia within Cradle’s extensive habitat, which includes businesses in their early stages through Series B. To ensure broad awareness and engagement, the program may be promoted through several contacts, including WhatsApp organizations, emails, occasions, and social media. Startups does use through the website MYStartup Single Window. mystartup. gov. My ) to enroll in the program and use Zoho’s alternatives for their upcoming development.

” At Cradle, we think businesses develop more quickly when they are properly positioned and surrounded by the appropriate ecosystem.” To enable that, our partnership with Zoho aims to give members easy access to top-notch software solutions that can propel their next big step. We are opening doors to international prospects and assisting companies in building with confidence through the MYStartup Single Window program, according to Norman Matthieu Vanhaecke, Group CEO of Cradle.

However, Kuppulakshmi Krishnamoorthy, Global Head – Zoho for Startups, stated that the program “operates like a lift model, responding to the environment’s proactiveness, while pursuing Zoho’s growth strategy for the region.” Malaysia is rapidly developing its innovation landscape, supported by the government and with liberal policies. We want to make this partnership one of the most beneficial for Malaysia because of our extensive knowledge running the program in more than 10 areas, including India.

The rapidly expanding startup ecosystem in Malaysia offers an exciting opportunity to interact with a powerful, tech-savvy community, according to Gibu Mathew, vice president and general manager, Zoho APAC. This is the perfect time to launch Zoho for Startups because of strong state support and creative members. We look forward to seeing how Malaysia’s attractive habitat embraces our solutions, which are already popular with companies like Zoho CRM, Zoho Workplace, Zoho Books, Zoho Creator, Zoho Desk, and Zoho One.

Zoho is looking into opportunities to support various government-led business initiatives by speaking or speaking at appropriate cohort events in addition to offering wallet credits. This reflects the company’s ongoing commitment to providing businesses with the tools needed for success and creating a green company habitat in Malaysia.

This collaboration represents a major step in promoting innovation, fostering innovation, and fostering the growth of the upcoming wave of successful technology firms in Malaysia.

Visit Zoho for Startups for more details and to learn how your business can benefit from this system.

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MDEC–ZHEJIANG Uni ink partnership to spur digital economy innovation

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  • Reinforces MDEC’s primary mission to develop a strong online ecosystem
  • In 2024 China performs US$ 2. 7b expenditures under Malaysia Digital programme

The Malaysia Digital Economy Corporation ( MDEC ) and Zhejiang University, in Hangzhou, China signed a Letter of Intent ( LOI ) last week to collaborate on digital transformation, AI ecosystem and smart cities based on the ‘Zhejiang Model’, a digital governance transformation framework.

Anuar Fariz Fadzil, MDEC CEO said the relationship is proper to Malaysia’s passion of becoming a leading online country under the MADANI Government.

“This relationship reinforces MDEC’s main mission to develop a robust online ecosystem that incubates future-ready skills, drives innovation and supports cutting edge research, ” said Anuar. It closely aligns with the government’s modern transformation agenda, prioritising key places such as skills growth, enhanced data management, AI safety and intelligent cities.

Malaysia stands to gain important insight into the ‘Zhejiang Model’ of modern management, which offers a proven model for integrating digital advancement across all levels of society.

Zhejiang University, in the province of Zhejiang with a reputation spanning more than a century, is recognised for its role in nurturing technical expertise and advancing Artificial technology. Globally, it is ranked 44 in  QS World University Rankings  2024, 55 in the  Times Higher Education ( THE ) World University Rankings  2024.

It somewhat counts Liang Wenfeng, the leader of DeepSeek whose advances have made high-performing AI types considerably more cost-efficient and available international, as among its graduates. Laing did his masters at the  Zhejiang University  College of Information Science & Electronic Engineering, 15 years ago.

Meanwhile, MDEC said its investments and exports programmes under the Malaysia Digital Initiative have created significant traction on exports to China.

In 2024, Chinese companies under the Malaysia Digital programme committed investments amounting to US$ 2. 71 billion ( RM11. 9 billion ). At the same time, Malaysia Digital companies exported an estimated US$ 114. 65 million ( RM503. 4 million ) to China. Among the top 5 companies by value include Vitrox Corporation Bhd, Sea Gamer Mall, Pentamaster Corp Bhd, Inari Amerton and Juwai-IQ I Holdings, with strong contribution from the semiconductor, gaming and PropTech industries.

“All these components are key in developing a successful digital network. The collaboration will include exploring Zhejiang University’s thriving AI ecosystem, particularly in fostering collaboration among government, universities, the private sector as well as empowering digital talent, ” said Anuar.

The MDEC-Zhejiang University development follows on from the People’s Republic of China President, Xi Jinping’s successful visit to Malaysia last week, which included deepening bilateral cooperation on the digital front after having met with Prime Minister Anwar Ibrahim together with other ministers including Minister of Digital, Gobind Singh Deo.

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Pepper Labs collaborates with Microsoft to empower Malaysians with AI fluency

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  • Aims to deploy 800,000 people with AI information by 2025
  • Initiative supports excellent secretary Anwar Ibrahim’s AI-driven online vision

Training session with the Ministry of Transport Malaysia

Pepper Labs has embarked on a collaboration with Microsoft to expand the AI for Malaysia’s Future ( AIForMYFuture ) initiative, a skilling programme designed to democratise artificial intelligence ( AI ) fluency across Malaysia. In a statement, the business said this marriage underscores a shared responsibility to generate AI leveling opportunities, contributing to the programme’s total target of equipping 800,000 individuals with AI knowledge by 2025.

As AI continues to change business and markets, Malaysia stands at a critical stage where Artificial knowledge is key to unlocking future prospects. AIForMYFuture aims to bridge the Artificial information space, ensuring Malaysians from all walks of life – civil servants, students, children, teachers, grassroots communities, entrepreneurs, professionals in major industries, and corporate leaders– are prepared to liquidity AI for growth, innovation, and societal advancement.

This program aligns with prime minister Anwar Ibrahim’s perception, which underscores the importance of AI implementation in government services and community to generate Malaysia’s modern transformation agenda.

The initiative provides accessible AI education, focusing on foundational knowledge, ethical AI use, and practical applications. Designed to reach diverse audiences, the programme integrates hands-on training and self-paced digital learning modules to make AI knowledge easily understandable and widely available.

Through this collaboration, Microsoft brings its world-class AI modules and expertise, while Pepper Labs activates its extensive and diverse strategic network to ensure maximum outreach and impact. By working closely with stakeholders across various sectors, Pepper Labs will drive nationwide adoption of AI fluency.

According to Pepper Labs, collaboration with key government agencies and community groups has already begun delivering impactful results. These include AI skilling for officials from the Ministry of Transport, Ministry of National Unity, National Audit Department, Prime Minister’s Department, Department of Federal Territories, Fire and Rescue Department, Bank Simpanan Nasional, Universiti Utara Malaysia, Universiti Tun Hussein Onn, as well as community organisations such as Komuniti Rukun Tetangga and teacher networks throughout Malaysia. These efforts reflect Pepper Labs ’ continued dedication to empowering Malaysians through inclusive and accessible learning opportunities.

“Microsoft’s 2024 Work Trend Index shows that 84 % of Malaysian knowledge workers are already using AI at work. This demonstrates that AI fluency is no longer a luxury – it ’s a necessity, ” said Adilah Junid, director of legal and government affairs at Microsoft Malaysia. “We are working with Pepper Labs to expand AIForMYFuture to provide inclusive opportunities for AI skilling to an even larger group of people, ensuring that Malaysians, regardless of their background, are equipped with the knowledge to thrive in an AI-driven future. ”

Echoing this sentiment, Ir. Kuhan Pathy, founder of Pepper Labs, stated: “At Pepper Labs, we believe in harnessing technology for good. By leveraging our deep-rooted networks and commitment to social impact, we aim to empower communities, educators, and businesses to embrace AI with confidence. ”

As Malaysia moves towards becoming a digitally progressive nation, AIForMYFuture invites organisations, educators, and individuals to be part of this transformative journey. Together, we can build a future where AI is an enabler for all. Malaysians can get started on their AI fluency learning pathways for free today by visiting: https ://microsoft. pepperlabs. my.

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Juspay establishes Asia Pacific hub in Singapore

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  • Now operating in over 50 locations across five countries
  • The SG company, with 6 workers, is expanding & supported by 50 authorities from Bangalore 

Juspay, a world leader in pay system solutions for enterprises and banks, has announced the opening of a new company in Singapore, marking a key step in its global growth and reinforcing its dedication to a growing customer base across Asia Pacific.

Currently operating in over 50 countries, Juspay has offices across five continents: Bangalore ( India ), San Francisco ( USA ), Dublin ( UK), São Paulo ( Brazil ), and now Singapore. The Singapore business, first staffed by six staff members, is set for development and benefits from the expertise of more than 50 pay specialists based at the Bangalore office.

Backed by top-tier investors including SoftBank, Accel, and VEF, Juspay provides organization merchants with a set of services such as one-click shopping, full-stack automation, 3DS identification, system tokenisation, peace, fraud solutions, and more. Their services also include end-to-end, white-label, new-age payment gates and real-time transaction system for banks.

Headquartered in Bangalore, ‘India’s Silicon Valley’, Juspay supports over 500 market-leading customers nationally, and claims to approach more than 200 million transactions routine with 99. 999 % reliability and an annual processed volume exceeding US$ 900 billion ( RM3. 9 trillion ).

Sheetal Lalwani, co-founder and COO of Juspay, commented:” Our growth into Singapore places us at the heart of the powerful Asia Pacific market, enabling us to work strongly with merchants to handle their special challenges. We aim to empower them with reliable, scalable, and high-performance payment infrastructure that has made us a trusted partner for leading enterprises worldwide. This expansion furthers our vision of making digital payments interoperable and accessible on a global scale. “

With nearly 1,200 payment experts across India, the US, the UK, Brazil, and Singapore, Juspay is strategically positioned to reshape the payment landscape in Asia Pacific.

Nakul Kothari, head of APAC & Middle East at Juspay, added:” This expansion comes at a pivotal moment as APAC’s digital payment landscape undergoes rapid transformation. We plan to grow our team in Singapore to address the challenges enterprises face in managing global payments, such as optimising transaction costs, improving authorisation rates, and enhancing payment experiences with local payment methods. “

Juspay’s growth in Asia Pacific is further strengthened by a strategic partnership with digital travel platform Agoda, which has implemented Juspay’s full-stack orchestration and reconciliation services across the region.

Jibran Bugvi, Head of Fintech & Business Initiatives at Agoda, commented:” Maintaining an efficient and reliable payment process is essential for Agoda, and Juspay plays a critical role in this. Their support for a wide range of local payment methods and consistent system reliability is invaluable to us. “

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Tribute to Pope Francis: The environmental pope

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  • His campaigning for the planet has greatly impacted the Church & the universe
  • Created Laudato si’ the initial papal essay dedicated to the environment

Pope Francis, who passed away at the age of 88, leaves behind a tremendous legacy as the “Environmental Pope”— a sheep who elevated the treatment for generation to the spirit of Catholic training and international conscience. His church marked a turning point, not only for the Church but for the universe, in recognizing the moral and spiritual aspects of the economic crises.

A Moral Voice for the Earth

From the outset of his papacy, Pope Francis signaled a novel time by choosing the name of St. Francis of Assisi, the patron saint of biodiversity, reflecting his vision to restore not just the Church but the very cloth of design. He constantly framed environmental management as a key component of Christian sanctification, insisting that the loss of nature is a grave social failing that proportionally harms the poor and vulnerable.

Laudato Si’: A Landmark Encyclical

In 2015, Pope Francis released Laudato si’, the second catholic apostolic dedicated wholly to the atmosphere. This groundbreaking report called for an “integral ecology, ” recognizing that the climate crisis is indistinguishable from issues of poverty, injustice, and social justice. He wrote, “We are faced no with two separate crises, one climate and the other sociable, but rather with one intricate problems which is both cultural and environmental”. Laudato si’ resonated far beyond the Christian world, earning compliment from world leaders and inspiring a boom in faith-based climate engagement.

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Applications for Digital Village Accelerator cohort 4 closes on 30 April 2025

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  • 6 selected companies will get up to US$ 34,000 in seed money, coaching & investment exposure
  • For the 1st time, the program is available to companies planning to set up in Sarawak within 6 weeks

The Digital Village Accelerator ( DiVA ), an initiative by the Sarawak Digital Economy Corporation ( SDEC ), is now accepting applications for its fourth cohort. This six-month programme supports early-stage digital startups with a minimum viable product ( MVP ) to build, validate, and scale their ventures.

According to SDEC, six startups will be selected to receive up to US$ 34,000 ( RM150,000 ) in seed funding, personalised mentorship, business development support, pilot opportunities, and investor exposure, culminating in a final Demo Day. Programs are available until 30 April 2025.

SDEC CEO Sudarnoto Osman commented that the company is thrilled to remain empowering modern companies through DiVA, in line with its aim to create a vivid ecosystem that drives technological development and financial growth in the region. “At SDEC, we recognise that today’s companies are tomorrow’s business leaders. It is crucial to help these tech companies because they play a major role in driving creativity, creating jobs and new businesses, generating income, and shaping the future of business, ” he said.

DiVA is not just an accelerator – it is a rocket into Sarawak’s thriving online border that encourages individuals to take challenges and think creatively. “Nurturing the business ecology not only benefits individuals but also the societies and economies through remedies used in improving knowledge, care, and sustainability initiatives, ” Sudarnoto added.

In a major shift this month, DiVA has expanded its eligibility requirements. For the first time, the program is available to startups no already based in Sarawak but planning to establish procedures in the position within the next six weeks. This choice reflects SDEC’s devotion to attracting top-tier entrepreneurs and accelerating the growth of Sarawak’s modern economy.

“Sarawak is fast emerging as a hub for technical development, and we are happy to assist catalyse this momentum through DiVA. This program gives founders the money, structure, and networking they need to go further, faster, ” said IskandarShafi’i, co-founder at Growth Charger.

Now in its fourth cohort, DiVA is spearheaded by SDEC in collaboration with Growth Charger as the accelerator partner. It serves as a flagship initiative under the Sarawak Digital & Innovation Ecosystem.

Notable alumni from previous cohorts include Neuon AI, recognised for its award-winning artificial intelligence platform, and Sinisana Technologies, which developed the world’s first blockchain-traceable sustainable pallet. These success stories underscore DiVA’s role in nurturing high-impact innovation.

Applications can be submitted at diva. sarawak. digital by 30 April 2025.

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EmpowerHER Digital continues momentum to bridge the gender digital divide

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  • EmpowerHER Digital places solid reliance on conservation & long-term affect
  • Program reflects commitment to creating an ecosystem powered by 5G connectivity 

Digital Nasional Berhad ( DNB), in collaboration with the Ministry of Digital, the Malaysia Digital Economy Corporation ( MDEC ) and Maxis Berhad ( Maxis ), has led the second instalment of the EmpowerHER Digital programme, a national initiative dedicated to equipping B40 women with essential digital, financial and entrepreneurial skills to thrive in the digital economy.

In a statement, DNB said that building on the success of its annual conference held at SME Corp on 6 March 2025, the project reflects its dedication to closing the modern split and creating an inclusive ecosystem powered by global 5G connectivity. Through planned instruction, coaching and access to digital tools , 

EmpowerHER Digital is expected to gain at least 2,000 people across Malaysia, enabling them to achieve financial freedom and business trust.

Officiating the occasion at Menara Maxis, online minister Gobind Singh Deo emphasised the need for equitable online exposure. “EmpowerHER Digital equips girls with the knowledge they need to achieve — whether it ’s learning to market merchandise online, creating interesting information or handling finances properly. It demonstrates that the digital world is not just for corporate employees or tech experts; it is for everyone, ” he said.

Speaking on behalf of DNB, CEO Azman Ismail highlighted the transformative potential of technology in business. “Many new technologies, especially those powered by 5G, have enabled entrepreneurs to reach new markets in the blink of an eye. But digital technology is n’t just a platform for expansion beyond local boundaries— it also enables automation and innovation in business and production processes. ”

Meanwhile, MDEC CEO Anuar Fariz Fadzil added, “EmpowerHER Digital reflects MDEC’s commitment to shaping a more inclusive and sustainable digital economy. Through our programmes and partnerships, we support women entrepreneurs with access to digital tools, training and ecosystems that enable long-term success. By investing in women, we are investing in resilient communities and future-ready businesses — ensuring that digital transformation benefits all and leaves no one behind. ”

Expressing support for the programme, Maxis CEO Goh Seow Eng underscored the importance of digital empowerment. “We’re proud to support initiatives that equip women with essential entrepreneurial and digital skills to thrive in today’s economy. Through financial literacy workshops, practical guidance on digital tools, and insights into technologies like generative AI, we hope to support their journey in building sustainable businesses. This reflects our broader commitment to helping people and businesses succeed in an increasingly digital world. ”

Aligned with DNB’s ongoing efforts to broaden digital inclusion, the EmpowerHER Digital programme also places strong emphasis on sustainability and long-term impact. Through partnerships with Malaysia Digital-status companies, participants receive access to free and subsidised digital tools, financial education and mentorship — ensuring continued growth and support beyond the programme’s duration.

The event featured fireside chats and interactive workshops covering themes such as generative AI, financial literacy and digital branding. Speakers included Carol Fung of MDEC, finance and Gen AI experts from Maxis, and inspiring entrepreneurs such as Sue Chan from Suchan Patisserie, Kalaivany from Kalai Fashion, and Ida Farini Othman from Gogy Natural. Maxis also highlighted digitalisation grants available through the government’s Geran Digital PMKS Madani, for which Maxis is a certified digitalisation partner.

According to DNB, EmpowerHER Digital will continue to scale nationwide through strategic partnerships with government agencies and industry players. As a flagship digital inclusion initiative, it exemplifies the power of collaboration in shaping a more connected and equitable Malaysia.

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Solarvest, Shizen, and HSS secure green investment tax allowance for Kedah solar project

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  • Announced at MITI Week, Expo 2025 Osaka, spotlighting Malaysia’s solar power relationships.
  • Events secured Green Investment Tax Allowance endorsement for 29. 99MWac solar Solar initiative in Kedah

Solarvest Holdings Berhad, Shizen Malaysia Sdn Bhd, and HSS Engineering Sdn Bhd have received approval for the Green Investment Tax Allowance ( GITA ) from the Malaysian Investment Development Authority ( MIDA ) for their utility-scale solar project in Kedah. The announcement was made at the Malaysia Pavilion during the MITI Week at Expo 2025 Osaka, Japan, with top staff from MITI and MIDA in enrollment.

The 29. 99MWac solar photovoltaic project, operated under SM01 Sdn Bhd, is jointly owned by Shizen Malaysia ( 49 % ), Solarvest Asset Management ( 33 % ), and HSS Engineering ( 18 % ). The GITA motivation is portion of a Malaysian authorities effort to encourage investments in clean technology, aiming to improve the economic sustainability and viability of renewable energy projects in the country.

Davis Chong Chun Shiong, senior director and team CEO of Solarvest, stated, “We are honoured to receive the GITA endorsement from MIDA, which underscores the government’s trust in our abilities and responsibility to clean power. This motivation boosts the fiscal sustainability of the SM01 task and demonstrates the value of worldwide collaboration, especially with our esteemed Chinese partner, Shizen”.

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HealthMetrics rebrands Indonesian operations to HealthMetrics Indonesia, launches new solutions to strengthen its digital TPA foundation

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  • aims to introduce cutting-edge modern TPA solutions to the Indonesian market.
  • strengthens its status as a local hotspot for medical care and provides care for people from other countries.

(From left) Advent Phang, Co-founder & Group Chief Technology Officer of HealthMetrics Group; Alvin Yuan, Co-founder & Group Chief Executive Officer of HealthMetrics Group; and Dr. Madan Mohan Vasandani, Chief Executive Officer of HealthMetrics Indonesia, at the official launch of HealthMetrics Indonesia during HealthMetrics Spotlight 2025 in Jakarta.

With the launch of HealthMetrics Indonesia, a leading digital Third-party Administrator ( TPA ) in Southeast Asia headquartered in Malaysia, HealthMetrics has announced its continued regional expansion. This is the result of the rebranding of Across Asia Assist Indonesia ( AAA ) under the HealthMetrics umbrella, which combines HealthMetrics ‘ advanced digital infrastructure with long-standing Indonesian expertise. In 2022, HealthMetrics acquired AAA.

The consolidated platform, according to the company, will change the healthcare system and open new cross-border opportunities, particularly for Malaysian healthcare providers who want to serve clients from other countries.

Serving insurance customers like Allianz, AXA, Tokio Marine, and regional corporations, AAA has supported millions of Indonesians for over a century in its position as a TPA and international health assistance service.

The marketing of AAA to HealthMetrics Indonesia, according to HealthMetrics, reflects this transformation by combining cutting-edge native expertise with next-generation electronic infrastructure. This marketing aims to make medical administration for insurers, corporations, medical providers, and members across the nation and locally more quickly, smart, and smooth.

The firm also introduced three options, the HealthMetrics Cloud Platform, the Worldwide Member App, and the International Assistance Hub, along with the release of HealthMetrics Indonesia. These solutions place an emphasis on patient-centric, AI-based, robust and brilliant healthcare access, giving insurers, corporations, and healthcare providers in the area greater efficiency, accountability, and access to care.

In particular, it streamlines the practice for email people and makes it easier for providers to search for board providers in Malaysia, ask ensure letters, manage claims, and provide post-care support.

” We think our digital-first strategy is in line with Southeast Asia’s perspective of a related medical ecosystem, and it builds on the electric foundations laid by our Indonesian counterpart in delivering flexible innovation across borders,” said Dr. Madan Mohan Vasandani, CEO of HealthMetrics Indonesia.

With over 7, 000 healthcare providers already integrated into its network, HealthMetrics believes its expansion into Indonesia strengthens Malaysia’s position as a gateway for cross-border care.

This is a happy moment for us as a Malaysian-born company, said Alvin Yuan, co-founder and group CEO of HealthMetrics Group. Through our connected, digital-first ecosystem, Malaysian healthcare providers have exciting opportunities to serve international patients. We can co-create a connected, borderless healthcare future by bringing technology, partnerships, and purpose together. As a result, I’m excited about the unification of a previously formidable mission with our Indonesian team, which already have a strong track record as a leading TPA and Indonesia’s largest assistance company.

” Our focus is not only on digitization, but on intelligent digital solutions– bringing cost savings, transparency, and control to all stakeholders in the healthcare journey,” said Advent Phang, co-founder andamp; Group Chief Technology Officer of HealthMetrics Group. Our experience in Malaysia, which continues to serve as a launchpad for regional growth, has influenced a lot of this innovation.

With features like instant member enrolment, AI-driven claims, fraud detection, cost containment, and real-time insights to ensure efficient and high-quality care delivery, the HealthMetrics Cloud Platform will connect insurers, corporates, and providers to manage domestic and international policies seamlessly.

Users of the HealthMetrics Global Member App are able to link multiple insurance policies, access care globally, request guarantee letters and claims, and access wellness benefits all from one app.

Through its regional TPA network, HealthMetrics International Assistance Hub can access more than 15, 000 direct-billed healthcare providers, facilitating better provider terms and coordination.

Since its launch in 2015, HealthMetrics believes that this gives it a stronger digital foundation to support its growth as a leading digital TPA with presence in Malaysia, Singapore, and Indonesia.

HealthMetrics Spotlight 2025 Jakarta

At HealthMetrics Spotlight 2025, which took place in Jakarta on April 16th, its digital solutions were highlighted. Over 100 people from the healthcare, insurance, employee benefits, and corporate sectors took part in the event to discuss the future of Indonesian healthcare administration, highlighting the crucial role of digital-first infrastructure in improving access, efficiency, and quality of care for all Indonesians.
The event was supported by KPJ Healthcare Bhd, one of the biggest private healthcare providers in the area, which highlighted the value of cross-border partnerships in promoting a connected, borderless healthcare experience for Indonesian corporations, insurers, and members, while also opening up new opportunities for Malaysia to attract inbound patients.

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