Equinix, DBS ‘ data center provider, responded to CNA’s questions by stating that it was aware of a” technical issue” at one of its data centers, but it has since been fixed.
It further stated that it was speaking with the affected customers and looking into the event.
The Monetary Authority of Singapore stated that it was carefully monitoring the banks’ efforts to resume their services and to provide prompt connections and assistance to affected clients.
On Saturday afternoon, when customers discovered they couldn’t get online or mobile banking services, complaints began to pour in.
The disruption also had an impact on DBS Banks, which displayed error messages such as” This end is temporarily offline.”
From around 3 p.m. on Saturday, there was a spike in information about DBS and Citibank, according to the Downdetector site, which monitors service problems.
Following that, DBS apologized on Facebook, stating that all trees had been reopened, with the exception of those in Tampines Central, Tampina One, and White Sands, while it worked to resolve the problem.
Additionally, it reassured its clients that its devices were secure.
On Saturday, Citibank informed CNA that it had begun gradually restoring service after experiencing a” temporary failure” in its banking service. & nbsp,
Citibank has been contacted by CNA for a rank release.
DBS announced in its last update on Saturday night that all reopened trees had shut down. & nbsp,
On Saturday, Downdetector even displayed peaks in reviews for, among other things, WhatsApp, Facebook, and Instagram.
Some users of Meta’s social media platforms claimed to have issues using them. People from Sri Lanka, Cambodia, Indonesia, India, and the United Arab Emirates posted on X to claim they were unable to access WhatsApp.
DBS’s online banking and payment companies have experienced disruptions before.
The Monetary Authority of Singapore( MAS ) imposed an additional capital requirement on DBS in May following two disruptions over the course of about two months earlier this year. & nbsp,
A special board commission review would be finished” a matter of utmost concern ,” according to DBS CEO Piyush Gupta, who apologized for the problems in May.