- Most recently, the world main human resources officer at TDCX
- The new release aims to create over 1,000 careers in Kuala Lumpur by 2027
.jpg "The Access Group appoints Lim Chee Gay to lead Kuala Lumpur operations, reaffirming commitment to Malaysia expansion")
The Access Group, one of the UK’s largest business management software providers, has appointed Lim Chee Gay ( pic ) as the new managing director of its Global Operations Centre ( GOC ) in Kuala Lumpur, Malaysia, effective 1 January 2025.
n a speech, the business said this interview marks a major breakthrough in its regional and global development plan. Following the launch of its fresh GOC in November 2024, the centre, along with other Access GOCs worldwide, will support 40 % of the Group’s global staffing needs and deliver quality in product architecture, customer support, consumer success, sales, selling, and activities.
Lim’s appointment reflects the group ’s ambition to build a worldwide network of innovation hubs that empower customers, get best talent, drive improvements in goods and AI, accelerate revenue growth, and deliver operating excellence. Through the recently launched GOC, Access expects to produce over 1,000 new jobs in Kuala Lumpur by 2027, aligning with Malaysia’s present services goals to build an efficient and experienced native talent pool and create 500,000 high-value online jobs by 2025.
Driven by a passion for innovation, Lim brings extensive experience in scaling operations and driving transformation in dynamic industries. Most recently, he served as global chief human resources officer at TDCX, a Singapore-based business process outsourcing leader, where he helped grow the company from 3,000 to 19,000 employees and established 10 new operational sites within seven years.
With a 29-year career spanning leadership roles at organisations such as AIA, Samsung, T-Systems, and Intel, Lim has been instrumental in driving growth, innovation, and transformational initiatives. Recognised as one of Southeast Asia’s HR Icons, he is also an adjunct professor and advisory board member at several universities, reflecting his commitment to nurturing future talent.
Commenting on his new role, Lim said: “Access has a clear vision as a premier technology solutions provider, delivering exceptional value through operational excellence and innovation. This is an exciting time to join Access, following the outstanding local response in Malaysia and the wider APAC region to our launch.
“We have a strong foundation to build upon, and now is the perfect time to deepen our community connections and deliver even greater value to our customers. I am committed to making our new GOC world-class and look forward to working with our talented team to grow the business and attract the best talent across APAC, ” he added.
Chris Bayne, CEO of The Access Group, said: “Our GO Centres in Loughborough, Timișoara, and Kuala Lumpur are instrumental in driving innovation, enabling faster M& A integration, and delivering exceptional customer experiences on a global scale. We are delighted to welcome Lim to the group. Under his leadership in Kuala Lumpur, we are confident he will further strengthen its position as a critical hub in our global network, fostering collaboration, innovation, and excellence. ”