According to CNA’s questions, Singtel assistant CEO Anna Yip stated that the technician may take the extra time to allow” a small number of buyers” more time to make the shift.
They include people using outdated portable devices or SIM cards that are unable to connect to the most recent 4G and 5G network, she continued.
Over the past two years, the company has been deliberately assisting customers with migration, according to Ms. Yip.
Singtel took considerable steps to make the changes to the 3G network known to users via social media, roadshows, and print and digital systems, she continued.
Employees at Singtel stores , have also been assisting impacted consumers through this shift, “providing more support to the old and susceptible”.
In a statement, a StarHub director said that the extension did manage its impacted customers “ample day” to shift from 3G to 4G/5G sites.
StarHub stated that it regularly communicates with its customers, and that its front teams on their line, website, and physical stores are available to help customers.
” We urge affected customers to improve as soon as possible to prevent service upheaval.” This program also includes our organization customers, who we will be working with to make sure a transition goes smoothly, according to Star Hub.
According to Star Hub, buyers would also need a 4G phone in order to move.
” To accomplish this, we offer different promotions and assistance options”.
The technician pointed out that some older 4G versions may not have this ability, but that the majority of 4G products do so. On Star Hub’s website, you can find a list of 4G phones that fully support emergency calls.