SINGAPORE: Head of the Civil Service Leo Yip delivered a speech at the annual public service leadership ceremony on Tuesday (Nov 1).
Mr Leo said the COVID-19 pandemic had highlighted the critical role of leadership in government.
Singapore’s Government is refreshing its social compact through the Forward Singapore exercise, he noted, adding that the public service, too, is in the midst of a major transformation exercise to better serve Singaporeans.
This is Mr Leo’s speech in full:
Deputy Prime Minister Lawrence Wong, Minister Chan Chun Sing, chairman and members of the Public Service Commission, colleagues and friends, ladies and gentlemen, a very good afternoon to all of you. Thank you for joining me at this concert hall, for this year’s Annual Public Service Leadership Ceremony at which we reaffirm the role of leadership in our Public Service.
I was last here in this concert hall several months before the pandemic broke, attending a musical concert. I must say now that I’m standing on stage, actually it feels a lot more natural to be singing a song from here than delivering a speech.
Please don’t clap, because I think it’s a lot wiser for me to stick to my speech.
I want to begin by commending the 18 Public Service Leaders (PSLs) who have retired or are relinquishing their appointments this year. We’ll be paying tribute to them later, but let me just thank each of them for their dedicated service and for their decades of contributions to the public service.
I want to record my tribute too, to three Permanent Secretary colleagues who retired this year, DPM Wong mentioned them just now but I should do the same, Ms Yong Ying-I and Mr Chee Wee Kiong who retired in April, and Mr Chew Hock Yong who is retiring today. Together, the three of them, they have served the public service for one century and seven years, and that is a long long time. Thank you very much to the three of them.
I want to also congratulate the 14 officers who have been appointed as PSLs and Senior PSLs and the 122 of you appointed to both the sectoral and general phases of the Public Service Leadership Programme. I wish all of you the very best in your leadership journey.
At this point, let me echo DPM Wong and just briefly, extend my appreciation and commendation to all of you for your contributions to the national fight against COVID-19. Indeed, we can be very proud of how the public service had come together as one to stand up to this most severe of tests.
The pandemic had highlighted the critical role of leadership in government, I think we all understand that. In a crisis, leaders have to deal with uncertainty and volatility and galvanise the courage and conviction of our people to take difficult steps together. Whereas in normal times, our leaders have to navigate difficult challenges, lead change and rally our people to aspire towards new bounds of ambition.
Leadership in our public service is about stewardship and responsibility, not position or privilege. And the Leadership Statement, which all the SPSLs would have already received, and the newly appointed SPSLs and Heads of Profession will receive today, that statement sets out what we individually and collectively stand for in our leadership commitment, responsibilities and duty.
First and foremost we are responsible for bringing the collective, which is made up of our officers, teams, and agencies, together to work towards a common purpose, and that is to serve Singapore and Singaporeans.
We know full well there are many opportunities to seize for Singapore, and in this uncertain and even dangerous world, many challenges to confront. The government is refreshing our social compact through the Forward Singapore exercise, which DPM Wong leads. And the public service ourselves is in the midst of a major public sector transformation exercise.
We want to transform the Public Service into one that can scale the next bounds of ambition and serve Singapore and Singaporeans even better. So it follows that in such a public service we must also raise our leadership game to the next bound. So we must work hard to step up our leadership effectiveness, to better inspire, enable, develop and galvanise all our officers. And we have to do this at both the individual level as well as for leadership teams.
First, each of us must make the continual effort to be better leaders. And second, for those of us who lead teams of leaders, we must also step up their leadership development and effectiveness.
And this is what I want to talk about – how we will continue to strengthen leadership development in our public service – in the rest of my speech.
Through the years, our Public Service has devoted significant attention to leadership development. Selecting, developing and deploying leaders is a key leadership priority, and your leaders spend a lot of time and effort on this. We also regularly review our approach to leadership development to stay relevant. And we conducted three major reviews over the past two decades on leadership development – in 1999, 2011 and again in 2019. These have resulted in some significant shifts, some of which DPM Wong touched on just now.
In 2013, we established the Public Service Leadership Programme (PSLP) to strengthen the sectoral leadership development. That is a significant milestone.
We have begun sending more officers to our talent programmes. Our talent programmes refer to the administrative service and the PSLP. We’ve been sending more of our officers on these two programmes out to gain a different experience in the private and the people sectors.
For example, this year we have 15 officers out on attachments to companies like CapitaLand, ShopBack and Shell, and some of these attachments stretch up to two years. Overall, about 15 per cent of AOs and PSLP (Sectoral) officers have chalked up external experiences.
We also want our officers to develop a wider range of competencies and job experiences within the service, again a point that DPM Wong touched on just now. Thus, PSD now works closely with officers in our talent programmes to more actively plan their postings to develop that range of competencies and experiences, from policy to operations, to implementation, stakeholder engagement and also to develop whole-of-government perspectives.
Such a systematic approach to leadership development has indeed been a key strength of our public service. But all strengths need to be built upon from time to time.
In the past two years, we have made three further key shifts to strengthen our leadership development.
Firstly, we have moved from focusing on appraisal qualities to competencies, and let me explain what this is about. Hitherto, we used to assess officers as well as develop them, based on our understanding of appraisal qualities. If you don’t know what this is about, it’s a framework called AIM, A for analytical and intellectual capacity, I for influence and collaboration and M motivation for excellence.
We made a shift – a decisive one across our public service towards competency-based growth. Competencies are demonstrable behaviours – they are more concrete, they are more relatable to all of us and they can be developed through deliberate effort.
In conjunction with this, we developed our own framework of leadership competencies that are tailored to what leaders in our public service need to do. This framework also alerts leaders not just on what competencies they need to build and exercise, but also what are the red flag behaviours that reduce our leadership effectiveness. An example of a red flag is the tendency to kick the can down the road, or the tendency to push up decisions and avoid making them. These competencies are tiered according to the level of leadership that we have to exercise, so there’s a level for PSs, DSs, CEOs, directors, and middle managers.
In particular, I want to highlight two dualities in our leadership competency framework. What are dualities? Well, they are dual, two competencies that need to be exercised at the same time. And these dualities actually highlight quite starkly both the complex and challenging responsibilities of leaders in the public service.
The first duality is that of “managing our unit”, at the same time “managing external stakeholders”. And that means we must be leaders who can manage our own units, our teams effectively, but at the same time work with partners in other parts of the public service to achieve cross-agency and whole-of-government objectives. And you do both at the same time.
The second duality is that of “delivering for today” and at the same time “building or innovating for tomorrow”. Again, it’s a duality because you need to do both at the same time, not either one or the other. We will systematically use this framework to develop and assess leaders, all of us.
To all of you, I say make the effort to learn the competencies that apply to you, work to develop them and become a better leader. For young officers among us just starting out on your leadership journey, you now have a frame of competencies to refer to, what you need to build, what you need to grow in and what you need to apply. For those of us leading organisations, use the competency framework to strengthen your leadership teams.
The second shift that we have made is to institutionalise the 360-degree feedback exercise. Again, it’s something worth for me to speak about this afternoon. These exercises allow each of us to gather feedback on how we as leaders are demonstrating the competencies expected of us. The value of this feedback is the fact that it comes from varied sources, not just from who we work for, but also from who works for us and who we work with laterally, our peers.
All your PSs, DSs and CEs underwent a first round of the exercise in 2020. And that sends a strong signal to our officers that your senior leaders want to improve on our leadership. About 70 per cent of our Directors have taken the exercise since, and the remaining Directors will do so next year. We will conduct such exercises every two to three years to ensure we gather updated feedback.
Now, these exercises provide very rich and valuable data, and it allows us to take a more evidence-based approach to do a few things. Firstly, inform our individual leadership development, secondly, assess how well members of organisational leadership teams complement each other. What are the sets of competencies across that team? What is lacking? And thirdly, we can assess gaps and strengths of the entire public service senior leadership cohort as well as of the whole cohort of younger officers just starting out on your leadership journey.
All of you will go through such 360 feedback exercises in time. The findings can sometimes make for uncomfortable reading. Like them or not, do not shy away from them, don’t file them away. Instead, use them to chart your journey to become better leaders. And PSD will provide you with debriefs and executive coaching, to help you build on your strengths and address areas you need to work on.
PSD will also work with PSs and CEOs to do the same for leadership teams, by providing assessments of the teams’ collective strengths and growth areas and doing follow-up intervention programmes. All of us running organisations should leverage this important tool to answer the question: “How can I strengthen the effectiveness of the entire leadership team in my organisation?”
Let me just come to the last shift I wanted to share with you this afternoon. This is to build a stronger ethos and culture of leaders growing other leaders. This calls on leaders to adopt a stronger commitment to develop the people they work with and to take ownership to help other leaders grow.
A Leaders Building Leaders Workgroup, led by PSs Joseph Leong and Chng Kai Fong, has come together and developed two initiatives, one called a Leadership Xchange Directory and the second, enhanced Leadership Discourse for our leadership community.
First, the Leadership Xchange Directory. That’s a new informal support network for leaders to offer advice and share their leadership experiences with others. Leaders submit a profile of themselves on this exchange and they list areas that they would like to share about. This could be how they had managed an organisation in crisis, how they had charted a path for a unit undergoing transformation, or how they had dealt with very personal challenges and opportunities over the years.
Anyone, young officers, established leaders, can reach out to them to ask for advice and support. It’s not a mentorship programme, it just could be a one-off dialogue. It is really up to officers to make the best use of this network.
The Leadership Discourse is about encouraging leaders to actively share their leadership stories, their best practices and the learning points that they’ve collected over the years. Some of this is already done today, but we want to make these efforts more systematic. The more candid discourse we all have on leadership as a community, the more we will learn from one another, and build a stronger collective sense to help support one another’s leadership development.
So to all of you, these moves we are making as a community will benefit you only if you take the initiative to tap into them. So look up the directory, I leave it to PSD to broadcast this to all of you – how you can access the directory. But look it up, to see whether and how you can benefit from a senior leader’s personal sharing. And for our leaders here today, sign up to the directory to allow others to learn from your experience. Let us all make the best use of this important initiative.
Let me conclude.
Reflecting on my own leadership journey, I would say one part of my leadership development has come from watching and learning from other leaders – those who inspired us but also those who filled us with despair. And for avoidance of doubt, what I’m saying is we will do well to avoid replicating the actions of the leaders who filled us with despair, not to repeat.
But other parts of my own learning came from leadership training programmes, but also by learning on the job, which is learning by doing. Most importantly for me, I learnt from self-reflection, which is what worked for me, which I continued, what did not work for me, which I stopped or altered, and how I could be better.
To all of you, we now have a leadership competency framework to take guidance from. We also have the 360-degree feedback instrument to give us regularly rich and comprehensive data on our effectiveness. We also have the Leaders Building Leaders Movement to enable us to draw strength from other leaders’ experiences. Together, these initiatives strengthen our system of leadership development in our public service.
As a public service, we owe it to our leaders and our leaders-to-be, which is all of you in this room and beyond, to provide the best environment for them to grow into the best leaders they can be. And by taking our leadership development efforts to the next bound, we will build an even stronger proposition to talent to join, to stay and to flourish in our public service.
As individuals, we owe it to the tens of thousands of public officers who have devoted their lives to public service, to lead them well.
And as the public service leadership team, we owe it to Singaporeans and to Singapore to lead the public service to serve them well today, and build a better tomorrow.
The exercise of leadership, and the development of leadership and leaders, must be our individual and also collective priority and duty and one that we must effect with excellence in our public service. I call on each of us here today to commit to and make the effort to continually develop ourselves to be better leaders. And never let up in the effort to grow as better leaders and to exercise stronger leadership effectiveness. Thank you very much.