SINGAPORE: Only six weeks after joining Delta Air Lines as a client experience professional, Ms Sharmeet Kaur is handling more than 400 calls a month.
” When I first arrived, it was very nerve-wracking because I had no idea what the aircraft side was.” However, they had really good team leads and very nice support who really assisted us with the systems requirements, the 31-year-old past public servant told CNA.
Readjusting is one thing, but being able to be at ease in a fresh setting is another.
In the Singapore administration’s Career Conversion Programme (CCP), Ms. Kaur was one of more than 100 US airline workers who received training or employment. Following a pandemic, this action has allowed Delta to keep up with the rising need for traveling.
Travel demand is projected to increase by 15 % this year, according to a recent report from travel-search platform Skyscanner.
However, this demand has caused authorities to alert of a lack of labor in the aerospace industry, despite the fact that more mid-career people like Ms. Kaur have stayed in the field in recent years.
Over 4, 300 people have signed up for the CCP in the sector over the past six years, according to Workforce Singapore ( WSG), a statutory board under the Manpower Ministry. Nine out of ten people who have signed up for the CCP are also employed after 24 weeks.
More students are enrolling in training related to aircraft, according to higher education institutions. At the Singapore Institute of Technology, for instance, attendance in its aviation and aircraft training jumped 20 per share between 2021 and last year.