- aims to introduce cutting-edge modern TPA solutions to the Indonesian market.
- strengthens its status as a local hotspot for medical care and provides care for people from other countries.
With the launch of HealthMetrics Indonesia, a leading digital Third-party Administrator ( TPA ) in Southeast Asia headquartered in Malaysia, HealthMetrics has announced its continued regional expansion. This is the result of the rebranding of Across Asia Assist Indonesia ( AAA ) under the HealthMetrics umbrella, which combines HealthMetrics ‘ advanced digital infrastructure with long-standing Indonesian expertise. In 2022, HealthMetrics acquired AAA.
The consolidated platform, according to the company, will change the healthcare system and open new cross-border opportunities, particularly for Malaysian healthcare providers who want to serve clients from other countries.
Serving insurance customers like Allianz, AXA, Tokio Marine, and regional corporations, AAA has supported millions of Indonesians for over a century in its position as a TPA and international health assistance service.
The marketing of AAA to HealthMetrics Indonesia, according to HealthMetrics, reflects this transformation by combining cutting-edge native expertise with next-generation electronic infrastructure. This marketing aims to make medical administration for insurers, corporations, medical providers, and members across the nation and locally more quickly, smart, and smooth.
The firm also introduced three options, the HealthMetrics Cloud Platform, the Worldwide Member App, and the International Assistance Hub, along with the release of HealthMetrics Indonesia. These solutions place an emphasis on patient-centric, AI-based, robust and brilliant healthcare access, giving insurers, corporations, and healthcare providers in the area greater efficiency, accountability, and access to care.
In particular, it streamlines the practice for email people and makes it easier for providers to search for board providers in Malaysia, ask ensure letters, manage claims, and provide post-care support.
” We think our digital-first strategy is in line with Southeast Asia’s perspective of a related medical ecosystem, and it builds on the electric foundations laid by our Indonesian counterpart in delivering flexible innovation across borders,” said Dr. Madan Mohan Vasandani, CEO of HealthMetrics Indonesia.
With over 7, 000 healthcare providers already integrated into its network, HealthMetrics believes its expansion into Indonesia strengthens Malaysia’s position as a gateway for cross-border care.
This is a happy moment for us as a Malaysian-born company, said Alvin Yuan, co-founder and group CEO of HealthMetrics Group. Through our connected, digital-first ecosystem, Malaysian healthcare providers have exciting opportunities to serve international patients. We can co-create a connected, borderless healthcare future by bringing technology, partnerships, and purpose together. As a result, I’m excited about the unification of a previously formidable mission with our Indonesian team, which already have a strong track record as a leading TPA and Indonesia’s largest assistance company.
” Our focus is not only on digitization, but on intelligent digital solutions– bringing cost savings, transparency, and control to all stakeholders in the healthcare journey,” said Advent Phang, co-founder andamp; Group Chief Technology Officer of HealthMetrics Group. Our experience in Malaysia, which continues to serve as a launchpad for regional growth, has influenced a lot of this innovation.
With features like instant member enrolment, AI-driven claims, fraud detection, cost containment, and real-time insights to ensure efficient and high-quality care delivery, the HealthMetrics Cloud Platform will connect insurers, corporates, and providers to manage domestic and international policies seamlessly.
Users of the HealthMetrics Global Member App are able to link multiple insurance policies, access care globally, request guarantee letters and claims, and access wellness benefits all from one app.
Through its regional TPA network, HealthMetrics International Assistance Hub can access more than 15, 000 direct-billed healthcare providers, facilitating better provider terms and coordination.
Since its launch in 2015, HealthMetrics believes that this gives it a stronger digital foundation to support its growth as a leading digital TPA with presence in Malaysia, Singapore, and Indonesia.
HealthMetrics Spotlight 2025 Jakarta
At HealthMetrics Spotlight 2025, which took place in Jakarta on April 16th, its digital solutions were highlighted. Over 100 people from the healthcare, insurance, employee benefits, and corporate sectors took part in the event to discuss the future of Indonesian healthcare administration, highlighting the crucial role of digital-first infrastructure in improving access, efficiency, and quality of care for all Indonesians.
The event was supported by KPJ Healthcare Bhd, one of the biggest private healthcare providers in the area, which highlighted the value of cross-border partnerships in promoting a connected, borderless healthcare experience for Indonesian corporations, insurers, and members, while also opening up new opportunities for Malaysia to attract inbound patients.