SINGAPORE: DBS customers reported that they were unable to access the bank’s digital services, including DBS PayLah! on Wednesday (Mar 29).
Reports of service outages began surging at about 8.30am, according to the website Downdetector, with more than 300 reports made.
As of 9am, CNA was unable to access the DBS PayLah! app and its digibank online and mobile services. One-Time Passwords (OTPs) were also not received on mobile.
In a Facebook post at 9.20am, DBS said that its digital services were currently unavailable and that it is resolving the issue and will update as soon as services are recovered.
The bank apologised for the inconvenience caused, adding that its “systems remain secure and uncompromised”.
DBS app users commented on the banks’ latest Facebook post, voicing their concerns that they could not access the app. Some users said they needed to use the app urgently.
“Please restore it ASAP,” said Facebook user Karen Boo. “How would you feel if you are the customer who needs to use the service urgently? This is so frustrating!” she said.
Another user William Tan said: “The last time your system had a major breakdown which caused a lot of problems and inconvenience for users.”
Others also said that they did not receive OTPs. One user said that they thought they “got hacked” until they read the comments online.
In reply to a Facebook comment from a user who said she needed money to pay her hospital bills, the bank said customers can still use their cards to withdraw money from ATMs.
CNA has contacted DBS for comment.