As AI and machine learning mature, huge pain points will be fully automated – removing mundane, repetitive and time-consuming tasks from us humans. This is the real revolution – the quiet revolution of “boring AI”- happening behind the scenes, without much fanfare, but having a profound impact on how work is done in many industries.
DELEGATING TASKS TO AI TO FREE UP HUMAN WORKERS
So what exactly is “boring AI”? Simply put, it refers to the use of AI to automate routine tasks, improve operational efficiency and ultimately drive business value.
Imagine being able to delegate all the time-consuming, repetitive tasks to a super-efficient AI system, freeing up time for people to focus on what they do best: Creative problem-solving, strategic thinking and innovation.
Unlike generative AI, which often grabs headlines with its ability to generate creative output, boring AI is focused on transforming the bolts and nuts of business operations. This includes everything from supply chain optimisation, customer service automation, to fraud detection.
These less exciting uses of artificial intelligence often get overlooked, but have the potential to save money and reduce errors. Research by PwC on automating analytics found that even the most rudimentary ways of extracting data via AI can save businesses 30 to 40 per cent of the hours typically spent on such processes.
In Asia Pacific, the impact of boring AI is real with IDC predicting that spending on AI systems in the region will increase from US$17.6 billion in 2022 to US$32 billion in 2025, as organisations seek to improve employee efficiency and speed up decision-making, among other goals.
Most critically, the technologies behind boring AI are maturing and applicable to any industry. It has also successfully made its way into highly regulated industries like banking, healthcare, insurance and manufacturing, where the use of AI is subject to strict rules.