- bringing in qualified individuals and teaching them how the technology industry operates
- Help employees to release individual ventures, enhancing Malaysia’s technology ecosystem
The Access Group, which claims to be one of the largest UK-based business management software providers, with £480 million in revenue in 2023, officially launched its Global Operations Centre ( GOC ) in Kuala Lumpur on 11 Nov. The GOC is positioned as a key part of Access Group’s Asia Pacific ( APAC ) expansion strategy, joining innovation hubs in Loughborough, UK, and Timisoara, Romania while providing functions in product engineering, customer success, and operational support.
Now staffed with 417 people, CEO Chris Bayne expects the GOC to make over 1, 000 high-value work by 2027. ” We are delighted to be in Kuala Lumpur, a town known for its experienced talent share and strong business network. Our new facility will make it easier for our teams to grow throughout the APAC area while also offering a place to work in pride,” Bayne said.
The GOC expands on Access’s 2022 entrance into Malaysia by opening an office in KL Sentral before moving to The Exchange 106 in the financial district of the city. Since 2022, the business has n’t disclosed its total expense to Malaysia.
Investing in skills and development
The KL GOC is devoted to finding and developing highly qualified individuals with strong skills in application development and related fields, which is essential to facilitating Access’s transition to AI-based technology solutions.
Terry Taylor ( pic ), Chief Operating Officer at Access, highlighted the organisation’s focus on structured learning and internal growth. ” At the middle of everything, we’re designed to bring in people who are actually well educated, with good abilities, but we teach them how the software company works, how we write technology, how we manage it, how we go digital”.
Taylor noted that Access invests heavily in learning lines to help workers progress, with roles available in aid, growth, consumer success control, and sales. ” We invest a bit in teaching. It’s really important as we develop individuals… Therefore, he continued,” We like to create people at their own pace and walk them through the pyramids.”
” I hope to see some technology companies come out of Access”, Taylor said, expressing promise that some people may one day build their own ventures, enhancing Malaysia’s technology habitat.
Help from key Indonesian lovers
The launch was officiated by Liew Chin Tong, Deputy Minister of Investment, Trade and Industry ( MITI), with Dr Zaliha Binti Mustafa, Minister of Federal Territories. Malaysia’s commitment to supporting foreign partnerships, which promote innovation and the creation of high-quality jobs, is demonstrated by the involvement of two Cabinet ministries.
The different ecosystem in Kula Lumpur makes it possible for businesses to prosper. Access Group’s appearance strengthens our town as a vivid hotspot for growth, engagement, and green living”, said Zaliha.
Liew Chin Tong said,” Most people think Malaysia is generally focused on production. But by choosing Kuala Lumpur, Access Group highlights our city’s charm as a center for development and international communication, where East meets West and prospects abound”.
Muhammad Azmi Zulkifli, CEO of InvestKL which supported the development by guiding Access Group on regulatory processes, regional partnerships, and skill consolidation, explained,” At InvestKL, we are dedicated to supporting companies like Access Group as they harness Kuala Lumpur’s ability as a major destination for present services in the region”.
Community engagement and long-term commitment
Beyond job creation, Access Group prioritises social impact and employee engagement. Through the Access Foundation, the company supports Malaysian charities such as SUKA Society, which advocates for children’s rights. Anderson Selvasegaram, Executive Director at SUKA Society, expressed his appreciation for the partnership. We are honored and privileged to serve as your year-long charitable partner.
Access has also introduced a staff share scheme that allows over 3, 200 employees globally, including those in Malaysia, to hold shares in the company, fostering a culture of ownership and shared success.