There was however one problem: She had no skills or training in this area of work, but she needed an employer who would take a chance, not only to hire her but to provide her with the training she needed.
When she was job hunting, she noticed that the digital marketing jobs she was looking at asked for at least a degree in marketing or experience in a similar field. Which made her think she should pause and get some certification first before applying again.
“But I was lucky to come across OOm who was hiring and willing to train me at the same time,’ said Ms Ng.
This is where Mr Melvin Fam, head of SEO at digital agency OOm, comes into the picture. The 34-year-old said the timing was right – the team was expanding and Ms Ng was referred to him.
“Our interview took about 30 to 40 minutes, but it was like a conversation. (I was looking for) how adaptable the person is and whether they are comfortable facing clients,’ said Mr Fam.
Despite not having the required technical skills, Mr Fam felt confident enough to offer her the job.
She displayed “soft skills” and a good learning attitude, said Mr Fam, which he felt was very important for the customer facing role he had in mind.
But she lacked the specific digital marketing skills needed for her to do well.