After their seats failed to recline electronically during their flight from India to Australia last year, Singapore Airlines ( SIA ) has been ordered to pay a couple in India more than S$ 3,500.
According to media reports from India’s newspapers on Thursday ( Apr 25 ), the District Consumer Disputes Redressal Commission in Hyderabad ruled in favor of Ravi Gupta and his wife Anjali Gupta.
The pair had traveled from Hyderabad to Australia via Singapore on May 23, 2023, according to a report from the Deccan Chronicle.  ,
They complained during the trip that their enterprise class chairs, which were supposed to rest online, had malfunctioned.
India Today reported that the couple were “forced to stay awake throughout the journey”, after forking out 66, 750 rupees ( S$ 1, 090 ) for each ticket.
Singapore Airlines had immediately offered 10, 000 KrisFlyer yards per man, but the offer was rejected by the plaintiffs.
Mr Gupta, who is Telangana’s director general of officers, apparently claimed that they were treated as “economy group people”, except for the more room, the Deccan Chronicle reported.
The committee ruled that SIA if deposit 48, 750 , pounds to each plaintiff, along with 12 per cent attention.  ,
Furthermore, the airline was ordered to pay a settlement of 100, 000 , pounds for “mental horror and natural suffering”, as well as 10, 000 rupees for the costs of the problem, the media outlets reported.  ,
In total, the airline was ordered to pay 219, 200 rupees, which is about S$ 3, 580.
CNA has contacted SIA for more information.