SINGAPORE: nbsp; A New Zealand couple who were seated next to a dog-carrying passenger received an apology from Singapore Airlines( SIA ).
Warren and Gill Press & nbsp; When they discovered that the customer in the prime market seat next to them had a puppy, they were on an SIA flight from Paris to Singapore in June.
Mrs. Press provided information; She reported hearing a” large snorting” sound on the New Zealand information website Stuff. The moment the pair looked down, they recognized the puppy.
She continued,” It was farting, taking up foot space, and drooling on my father’s knee.”
She claimed to have overheard the dog’s user telling another traveler that he brought the animal along because of his anxiety. & nbsp;
After takeoff, the couple was transferred to two seats in economy class, according to SIA on Saturday( Sep 9 ) in response to CNA’s questions.
The airline offered each of them a S$ 100( US$ 73 ) KrisShop voucher following an email complaint. This was turned down by the partners.
Then, according to Stuff, SIA increased their offer to a travel voucher of S$ 160 per person, but this was once more turned down.
The flight” endeavours to inform customers” who may be seated next to an assistance dog before sailing, it stated on Saturday.
It also stated when & nbsp; People ask to be moved, and if space allows, they will be seated again in the same room.
” In this case, the premium economy class cabin was complete, so we were able to walk Mr. and Mrs. Press within the same house.”
After takeoff, Mr. and Mrs. Press accepted our crew’s offer to move them to two open votes in business school. “”