Singapore’s Transport Minister Chee Hong Tat reported on Tuesday ( Aug 6 ) that more than 100 flights at Changi Airport were delayed by more than 30 minutes as a result of a system outage brought on by a CrowdStrike update in July.
Airlines and airports around the world were impacted by the global technical problem. At Changi Airport, flights were forced to employ regular check-ins, with self-service equipment going down.
In his created political reply, Mr Chee said:” Changi Airport handles an average of 1, 000 airlines regularly.
” 108 departing planes were delayed by more than 30 days as a result of CrowdStrike’s system outage on July 19,” according to the statement from CrowdStrike, and one departing aircraft and its return arriving journey were both canceled.
He was responding to MP Saktiandi Supaat’s ( PAP-Bishan-Toa Payoh ) question regarding how Singapore can increase its air hub status ‘ resilience and the number of flights affected by the CrowdStrike outage.
According to Mr. Chee, the Changi Airport Group ( CGG), affected airlines, and ground handlers activated their business continuity plans during the incident, including using manual check-in procedures and actively managing traffic congestion.
For example, adjustments were made to make it easier to prioritize flights with earlier departure times and convert frequent airline check-ins to engaged trip check-ins.
” These steps allowed the aircraft and flights to continue procedures, albeit at lower productivity levels, “he said.
According to Mr. Chee, “CAG is working with the damaged airlines and earth operators to evaluate their business continuity plans, taking into account the learning items from this event, as well as how back-up steps can be implemented more effectively,”