- enabling people to easily get crucial information and services
- Piece of KPJ’s transformation, bringing up research, education, and medical care.
KPJ Healthcare Bhd, Malaysia’s largest system of personal care providers, is working with IBM Malaysia Sdn Bhd and GlobeOss Sdn Bhd, an IBM Business Partner, to create an AI-powered robot made of IBM watsonx technologies to enhance and improve the individual experience at each of KPJ Healthcare’s 30 specialist hospitals, including the recently opened KPJ Kuala Selangor.
Through an AI-powered robot that provides 24/7 responses to frequently asked questions, expert details, and visit planning, the collaboration aims to strengthen KPJ Healthcare’s ability to manage regular patient information requests. The program may enable patients to easily obtain crucial information and services because it was created to be quick and simple to use.
We can provide timely and accurate information with this AI-powered robot to help our wider objective of creating a smarter, more connected care system. This program is a part of KPJ’s continued change, which is anchored by the KPJ Health System, where better patient outcomes are achieved through the combination of medical care, training, and research, according to Chin Keat Chyuan, President and Managing Director of KPJ Healthcare.
According to Dickson Woo, Country General Manager and Technology Leader,” Our collaboration with KPJ Healthcare, along with our ecosystem partner GlobeOSS, represents a significant milestone in advancing , patient engagement, and transforming healthcare services in Malaysia and beyond.” The collaboration demonstrated how the fusion of technology and industry expertise can help to create smarter, more effective, and patient-centered solutions, according to  .
Using watsonx, the chatbot was created. IBM Watson Discovery and IBM’s enterprise-grade AI developer studio, respectively, are used to understand complex documents. The solution aims to enable KPJ Healthcare to give patients quick, convenient access to answers to routine inquiries. Through conversational AI, the technology combines deep learning, machine learning, and natural language processing ( NLP ) capabilities to understand questions, provide precise answers, and complete transactions.