China’s biggest cuisine network Haidilao has offered to account more than 4, 000 guests who visited one of its Shanghai trees, where two youths urinated into their cuisine soup.
A picture of the boys peeing into their stew dish while dining in a personal space was widely shared online next month. It is not obvious who might have filmed the event.
Authorities said the 17-year-olds, who were drunk at the time, were detained soon after the incident.
There is no suggestion someone consumed the damaged broth. Haidilao has apologised to consumers, saying it has replaced all cuisine technology and dining utensils, as well as disinfecting another dinnerware and cutlery.
The incident happened late in February, though the bank’s management just found out about it weeks later, after video circulated on social media.
Haidilao said the staff on duty at the time had failed to stop the teenagers.
It took another year to find out which store it was, the firm said, as it has tens of stores in the area.
Customers in Haidilao use their own personal cuisine products to cook their food, and soups are no re-used again for other customers. But, it is questionable in this case if the cuisine in question was carefully cleaned and disinfected before it was used by the next user.
” We totally understand that the stress caused to our clients by this tragedy may be totally compensated for by any methods, but we will do our utmost to take responsibility”, the organization said in a statement.
Haidilao said customers who dined at the outlet between 24 February and 8 March will receive a full refund, followed by cash compensation that is 10 times the amount they were billed.
The company has expanded quickly since it opened its first restaurant in Jianyang in Sichuan province. It now operates more than 1, 000 restaurants across the world.
Haidilao is known for its customer service and family-friendly atmosphere, where ladies can receive manicures and kids are treated to candy floss while waiting for a table.