SINGAPORE: According to Equinix, the complex problem with the cooling system at a data center, which uses chilled water, was the cause of the weekend’s hours-long failure for banking and payment companies in Singapore. & nbsp,
A planned method update at one of Equinix’s data centers in Singapore caused the outage on Saturday, which resulted in the offlineing of DBS and Citibank banking and payment services, according to a spokesperson. & nbsp,
She continued,” This caused some customer procedures to be impacted and raised the heat in some of the data center’s halls.” & nbsp,
Data center service Equinix is in contact with affected users, including mobile service provider RedONE, after the problem has been fixed. & nbsp,
For more information on CNA’s research into the technical matter, Equinix has been contacted. & nbsp,
On Saturday at around 3 p.m., the failure began, and information about DBS and Citibank have increased on the Downdetector site. & nbsp,
DBS services- nbsp, such as DBC / POSB digibank and DBD PayLah! and ATM bank- were hampered. In the meantime, Citibank companies, such as the use of Citi Credit Cards, PayNow, and purchases made through the Citi cellular apps or CitiBank Online, were likewise impacted. & nbsp,
Both declared on Sunday that the companies had resumed. & nbsp,