The company attributes are safety and security, waiting time, stability, company information, vehicle interchange or bus stop or Tod station accessibility, comfort, travel time and customer service.
” The best three services attributes as rated by responders were safety and security, availability, and support information”, said PTC.  ,
Safety and security received the highest imply pleasure report, which was 8.4 percent.  ,
The committee stated that travellers ‘ mean rating for happiness with bus solutions remained at 7.7, a report that has not changed since 2021, and that for happiness with coach services remained at 8.0, similar to 2022.  ,
For train service, stability, waiting time and travel day were ranked as the top three most important service features. The consistency score, on average, was 8.2 for stability and 8.0 for waiting and traveling period.
Also, the three most important vehicle services attributes in 2023 were waiting period, reliability and journey time. The average stability satisfaction rating has remained unchanged at 7.5, but the average satisfaction score for travel time has improved from 7.5 to 7.0.  ,
” The suggest satisfaction rating for waiting period saw a decrease, from 7.1 in 2022 to 6.8 in 2023″, said the government.  ,