SINGAPORE: A fibre service outage upon Sunday (Sep 18) has affected high speed services in areas of Bedok, NetLink Trust said in a statement.
The outage may disrupt the Internet connection of approximately 700 end-users, the organization said.
NetLink Trust builds, owns and operates Singapore’s passive dietary fibre network infrastructure.
The company mentioned the outage was caused by “a third party’s contractor undertaking construction activity”.
On the website, NetLink Trust explained that this kind of incidents occur whenever its underground fiber cables are cut or damaged, affecting the Internet services associated with some end-users.
The level of the outage depends upon what severity of the damage done to the fibre cables.
NetLink Trust declared that its recovery group is in the process of rebuilding fibre services, which should be up and running later in the evening.
“If your assistance is affected by the incident, we apologise for the inconvenience triggered and appreciate your own patience while we all work with your Internet Company to restore your service as soon as possible, ” the business said.
It added: “We take a serious view of such interruption in services brought on by errant contractors and can not hesitate to consider necessary actions contrary to the errant party. inch
NetLink Trust said on the website that through 2013 to 2018, there were 23 wire cuts caused by third-party contractors involved in the construction of new MRT ranges, power cabling, drinking water and sewage piping works and other growth projects.