“LACK FAIRNESS”
Consumers with Cordlife who CNA spoke with complained that they would not receive paid monthly fees back in the future.
A father who stored his two children’s cord blood with the lender in 2006 and 2012 said his older child’s wire body was among those damaged, while his younger boy’s was deemed to be at “low risk”.  ,
The 45- yr- ancient business owner, who declined to get named, was offered a refund of the annual fees he paid since 2022. He has paid Cordlife a total of S$ 6, 000 ( US$ 4, 460 ) for the collection and storage of his older child’s cord blood, and pays an annual fee of about S$ 270 a year for each child.  ,
” Cordlife’s payment offer of one month’s storage cost lacks fairness”, the dad said.  ,
He said that given the company’s lack of transparency, he found it difficult to believe that his child’s wire body was only just affected.  ,
” If my boy’s cord blood device had been improperly stored for decades, I should at least be reimbursed for those times as well, not just one time,” I said.
The monthly costs she’s paid since 2019 have been reimbursed to a different family. The 41- yr- ancient, who wanted to be known by her first title Debby, has been storing her sole child’s cord blood with Cordlife since 2009.
Ms Debby, who works in the medical industry, has also been forking out S$ 270 a month for storage costs. A compensation dating up to 2019 indicates she would not get back about 10 years ‘ worth of payments.  ,
” That’s what I’m unhappy about. That means I’m paying for everything. How can they just… compensation from 2019 until then? So what have we been paying for” ? ,  ,
Asked whether she would take the compensation, she said she is also “weighing her options”. This includes , taking legal action against Cordlife.  ,
Given that seven members of the company’s management staff have been detained, she is doubtful whether filing a lawsuit against the business would have an impact.  ,
On March 22 due to potential reporting obligations, past CEO Tan Poh Lan and four table members were detained. Five days later, the firm said that , chief financial officer Thet Hnin Yi , had also been arrested.
Next Friday, a non- separate non- senior director on the board,  , Yiu Ming Yiu, was the sixth to get arrested.