Some shared cost estimates for their heating system based on current adoption rates in a Telegram chat group, contrasting them with information from brands of standard air conditioning systems.
They added that because SP Group waived the chilled water charges from October 9 to October 31 during their checks, they were unable to evaluate the whole, ongoing cost of using the centralized heating method.
According to Ms. Chan Sze, who is in her 30s and lives in a two-room apartment in Plantation Grange, the cost of maintaining the cooling system appeared to be” rather large” based on her meter readings so much. & nbsp,
For my two-room apartment( with one indoor unit ), it runs between 2 and 4 kWrh per hour, which is roughly S$ 0.45 to S$ 87. This is nearly twice as expensive on the high end and roughly the same as conventional( air conditioning ) at the lower end.
It just feels( like ) there is a mismatch of what we were sold and what( is) now received, Ms. Chan, who does administrative work, said, pointing out that cost savings had been marketed as 30 %.
Residents also mentioned in their letter to the Prime Minister that, despite only a 48 % increase in electricity costs since then, the current quarter’s usage rate, S$ 0.2038 per kWrh & nbsp, was nearly three times higher than the expected rate originally indicated by SP Group.
In reply, SP Group outlined the causes of the rise.
Additionally, it stated that starting on January 1 of the following year, the adoption rate for the centralized cooling system may be S$ 0.132 per kWrh( previous to Goods and Services Tax ) and would not be charged homeowners until December 31.
Residents’ claims that the SP Group’s initial expected consumption rate of S$ 0.072″ appears to be derived from an assumed cooling power consumption of 10, 200 kWrh” were noted.
Similar to electric and gas tariffs, the adoption rate charge is examined and modified every three months. Based on the light duty, anticipated venture costs, and cooling power consumption, SP Group estimated it at S$ 0.09 per kWrh in 2020.
Nevertheless, the price of energy has increased by almost 50 % from S$ 0.196 per watt in 2020 to S$ 287 today. Due to the pandemic, project prices have also increased by 20 %.
The anticipated centralised heating system usage cost rate was raised to S$ 0.2038 per kWrh on October 1 after taking these factors into account, along with a predicted decrease in cooling energy consumption.
SP Group acknowledged that the initial estimate of up to 30 % savings” will have some impact” on this increase from S$ 0.09 per kWrh.
Despite the fact that the price has been made public online, Tengah homeowners have not yet been charged this rate because SP Group is conducting a second superior assurance service check on every apartment.
SP Group added that it” updated our beliefs and completed a review of the consumption demand price” with some original consumption statistics from Tengah households.
For 330 homes, the quality assurance process is still in progress, with 43 % having finished it so far.
CONTRACTIVE AGREMENTS
Some residents claimed that when it came to cancellation fees, they had just recently been informed that they would have to pay 135 percent of their contract’s cost for the centralized heating system. & nbsp,
At the end of this quarter, Ms. Geraldine Ong, one of these people, is scheduled to pick up her apartment’s codes at Plantation Acres… & nbsp,
The accountant & nbsp, who was also a resident who signed the letter, wanted to cancel the cooling system because she was concerned about leaking, the cost of using it, and SP Group’s lack of response to her questions. & nbsp,
The 38-year-old claimed that when she spoke to an SP team part on October 24, she was asked to pay 135 percent of the cost of her heating system. & nbsp,
Her five interior models cost S$ 4,500, excluding the Goods and Services Tax. This implies that if she terminates, she might be required to pay S$ 6, 075, which Ms. Ong referred to as” crazy.” & nbsp,
She expressed sorrow that when she signed the contract, SP Group failed to identify the pertinent phrases.
Mr. Sun, a 33-year-old That professional, and Mrs. SUN, 30, spoke with CNA about their concerns about suffering significant losses if they canceled their commitment.
They are scheduled to pick up their secrets in the first third of the following month. The program has already been installed in their five-room apartment at Plantation Village.
Their five interior models cost S$ 4, 917, including any additional component moving fees.
The pair had discovered that the trunking of the cooling system ran into the toilet, which had an impact on their plans to renovate it. When they signed up, they were never made aware of this style.
Additionally, they cited SP Group’s lack of response to their questions as a component in their decision to renege on their agreement.
After a 30-day cooling off period when customers sign an assembly deal, SP Group says it collects 35 % of the setup fee from them. This is as a result of the expenses and assets incurred to obtain supplies and deals for the installation.
If a customer decides not to continue after the fan wire units, tubing, and cabling have been installed, they must also pay the full installation fee.
However, SP Group announced that as a” further gesture of goodwill ,” it will now reduce the payment to be collected by 50 % in the event of cancellation.
This was done after taking into account the primary problems that surfaced as well as feedback from the first group of individuals.