- Under the 5-year AI plan, Govt. to acquire gen AI to better serve the angkatan.
- First contact of” AI at Job” as a pilot program was unveiled in December 2024.
The Ministry of Digital and Google Cloud have announced the release of” AI at Job 2.0,” a joint effort to give people soldiers the ability to use Google Workspace’s most recent conceptual AI abilities to change public service delivery.
The first iteration of this initiative,” AI at Work”, was unveiled as a pilot programme at the launch of Malaysia’s National AI Office ( NAIO ) in December 2024. The Government of Malaysia now has an upgraded Google Workspace with Gemini set, available to up to 445, 000 people soldiers, thanks to the improved and expanded AI at Work 2.0.
Gobind Singh Deo, minister of modern, delivered officiating remarks on the importance of this action, saying that” the capacity of public and private sector organizations that touch the lives of almost all Malaysians to improve service delivery using next-generation technologies may play a vital role in establishing Malaysia as a online driven, high-income economy.”
The state is leading the charge in harnessing conceptual AI with the right guardrails in place to better serve the jabatan in our five-year AI systems action plan, according to AI at Work 2.0 by NAIO and Google Cloud. We are quickly advancing past the captain, which demonstrated our tenet that artificial intelligence can improve worker productivity and effectiveness,” he continued.
In the upcoming months, we anticipate highlighting the substantial benefits of our public-private AI partnerships as we promote greater AI deployment speed across government agencies and the broader business ecosystem, according to Gobind.
However, Fabian Bigar, secretary-general of the Ministry of Digital, stated:” We are accelerating our efforts to ensure all state employees have access to conceptual AI helpers. Some government employees now have access to Google Workspace as a result of MyGovUC integration.
We applaud Google Cloud’s commitment to advance further by offering an expanded set of conceptual Artificial tools and providing individualized training to assist our government employees maximize their benefits. This partnership will help simplify daily tasks across agencies, departments, and functions, freeing employees to focus on more sophisticated and proper work, eventually enhancing people service delivery and citizen engagement”, he added.
Important advantages of Google Workspace for public employees:
- Contextually relevant content generation and enhanced meetings:  , Gemini in Google Workspace apps like Gmail, Docs, Sheets, Slides, Drive, Meet, and Chat assists public officers in summarising, analysing, and drafting content based on their emails and documents—without leaving the app. This enhances document, slide, and spreadsheet creation, enables AI-powered meeting note-taking, improves audio and video quality, and helps late joiners catch up on discussions.
- More engaging internal and public communications: Google Vids, a generative AI-powered video creation app integrated with Drive and Photos, enables government agencies to produce explainer videos, communicate updates in a more personalised way, and scale employee training. It helps officers without video production expertise structure narratives, use a built-in teleprompter, and finalise videos with an intuitive, scene-based editor.
- The Gemini Advanced app on work laptops or mobile devices provides creative support and automated repetitive tasks: It assists public officers with challenging tasks like coding, data extraction, and analysis. Additionally, office staff can create” Gems “—customized AI assistants—for specialized tasks like analyzing citizen feedback for sentiment trends.
- Synthesis and insight extraction from multiple sources:  , NotebookLM Plus, a generative AI-powered research assistant, allows public officers to interact with up to 250 trusted sources, including legislative and policy documents, to gain grounded insights for faster decision-making. Users can upload documents, web pages, or multimedia content into a shared notebook and generate briefing documents, FAQs, and AI-powered summaries.
AI at Work 2.0 will provide specialized training and consultation to public servants to help them make the most of Google Workspace’s integration with Gemini. Hands-on workshops will concentrate on finding the best prompts and identifying areas where AI tools add the most value.
Google Workspace with Gemini is one of the first generative AI productivity solutions to attain a comprehensive set of safety, privacy, and security certifications, including SOC 1/2/3, ISO 27001/17/18, and ISO 42001. It automatically applies Google Workspace’s enterprise-grade data security and privacy controls, ensuring that Gemini retrieves only relevant data that the user has permission to access.
Rahul Sharma, managing director, public sector, Asia Pacific, Google Cloud, said:” The Ministry of Digital and NAIO are applying a comprehensive approach to enhance workforce proficiency and productivity, from deploying employee agents through Google Workspace with Gemini to appointing and training generative AI champions to help accelerate adoption across agencies, to implementing before-and-after measurement to quantify value”.
Our partnership positions the Malaysian government as a leader in reimagining how work is done and serving as a model for local governments and businesses looking to increase the adoption of AI at scale. We look forward to continuing to advance Malaysia’s national AI agenda through AI at Work 2.0 and other joint initiatives”, he added.
270 public officers from various government organizations, including Jabatan Digital Negara, were part of the AI at Work pilot. These officers leveraged Google Workspace’s generative AI capabilities to complete day-to-day tasks more efficiently, such as drafting policy papers and written communications. According to user feedback and usage analytics, 97 % of participants saved an average of 3.25 hours per week, with 91 % claiming that generative AI had improved their work quality.
AI at Work 2.0 builds upon Google’s ongoing commitment to Malaysia, which includes a US$ 2 billion ( RM8.8 billion ) investment in a new Google data centre and Google Cloud region, as well as AI upskilling initiatives like Gemini Academy and the Google AI Essentials course, offered via the Gemilang training programme.