PUBLISHED: 1 May 2024 at 07: 08
Over 3,700 complaints have been made about Bangkok’s primary healthcare facilities, prompting the National Health Security Office ( NHSO ) to set up an investigation panel to investigate the allegations of improper behavior.
The NHSO made a statement on Monday expressing its response to patient issues under the 30-baht universal healthcare system.
The company made the complaints in an effort to reduce the number of hospital patients by changing the Bangkok’s universal healthcare system.
According to the health safety business rules, Dr. Suphan Srithamma, the chairman of the committee on value and normal control for the public health service, said the NHSO is setting up a fact-finding staff to look into the case.
The result of the getting may be forwarded to the agency’s thought, he said.
” We were unable to comment on the situation more. All theories may be made by the NHSO’s key to avoid any mistakes”, he said.
In case of an emergency, the NHSO established its OP Everywhere legislation in 2022, allowing general medical cardholders to access ambulatory health care at any hospital in the nation.
However, the department recently updated the rule, making it mandatory for members to visit a primary healthcare facility before being required to be transferred to a hospital.
There were 3, 771 problems involving the major healthcare system, according to information collected from February 27 through April 23.
Of them, 3, 020 circumstances were against the principal facilities, 462 against transferred facilities and 289 against public health facilities.
The patient’s refusal to accept patients ‘ calls for exchanges to hospitals, problems in issuing exchange documents for patients, and failing to send the patients to hospitals where they were already registered were the issues that received the most complaints.
Due to the fact that there are only a select few hospitals that offer the service to those with healthcare cards, the 30-baht scheme is likely to face a significant challenge in the capital, according to a source.
Numerous privately owned hospitals have already withdrawn from the project in part because of insufficient resources and staff.