PUBLISHED: 14 Jul 2024 at 12: 31
According to a survey conducted by the National Institute of Development Administration, or Nida Poll, the majority of people support the legislation that allows customers to start packages to evaluate them before making cash-on-delivery payment.
The poll was conducted on July 9-11 by telephone conversations with 1, 310 people aged over 18 of several levels of education, activities and wages throughout the state.
Asked about their thoughts on the” Dee-Delivery” rule recently issued by the Office of the Consumer Protection Board to help protect cash-on-delivery ( COD ) customers, 70.45 % respondents said they definitely agreed, 24.46 % moderately agreed, 4.00 % moderately disagreed, 0.87 % definitely disagreed and 0.22 % did not know or were not interested.
Of total respondents, 70.53 % had experience of shopping online while the remaining 29.47 % had never made online purchases.  ,
Multiple-choice questions were then put to the 70.53 % or 924 respondents with experience of online shopping about their opinions on the Dee-Delivery measure, and their answers varied as follows:
Online shoppers are protected if the product does n’t match the features that were promised, according to -84.20 %, according to the policy.
-76.19 % it protects consumers from fraudsters
-60.28 % it helps consumer to get their money back
-48.70 % it reduces complaints/conflicts among clients, users and sellers
Commuters are protected by it because they are not required to be held accountable for the goods in the piece that is opened.
-20.02 % riders would spend time waiting for consumers to check products
-17.21 % the measure would drive goods delivery costs higher
-16.77 % the measure would increase the price of COD goods
Sellers are impacted by -11.36 % because they are vulnerable to COD buyers rejecting payments.
-10.39 % riders/delivery firms have to wait five days before they can close an order
-10.0 % unfair to sellers because they must wait five days before receiving payment.
-8.98 % the new rule may lessen the payments of COD items
-6.60 % there are no penalties in case buyer or seller intrusions a contract
-0.22 % disagreed with the Dee-Delivery rule
-0.22 % did not know or were not interested.  ,