Malaysia’s digital minister announced on Wednesday ( Jul 24 ) that he has asked global tech companies like Microsoft and CrowdStrike to consider making up compensation for businesses that lost money last week during the global tech outage.
Computers powered by Microsoft’s Windows operating system were crashed by a malfunctioning upgrade to CrowdStrike’s protection software on Friday, causing disruption to online services around the world and affecting a wide range of industries.
Minister Gobind Singh Deo reported to reporters that nine businesses operating in the aircraft, banks, and healthcare sectors were among the five government entities and nine businesses in Malaysia that were affected.
Gobind claimed to have met with CrowdStrike and Microsoft staff to request a complete report on the incident and request that they take action to prevent a future blackout.
Gobind vowed to ask any parties involved in the dispute to take those promises into account and see how much the government could help them with the situation, adding that the government may also offer assistance where necessary.
The total amount of costs incurred has not yet been determined, he said.
On Tuesday, the deputy executive of Malaysia’s Capital A, the controller of budget ship AirAsia, said carriers affected by the IT failure deserved compensation for losses, media reported.
” The theory is that if we do anything wrong, we have to account. We, another carriers, and other companies lost a bit.
” They may give us settlement, and best now, we have to wait and see,” Tony Fernandes was quoted as saying by state news agency Bernama.