Several people were injured on a Latam Airlines flight after a “technical event” caused a “strong movement”.
Seven passengers and three crew members were taken to hospital after landing in Auckland, the airline said, adding that their injuries were not serious.
But emergency services said 12 people were taken to hospital, and one patient is in a serious condition.
The aircraft “just froze” after a “quick little drop”, one passenger told the New Zealand Herald.
Reports said multiple passengers felt the aircraft drop suddenly mid-flight. This threw some people out of their seats, causing them to hit their heads on the plane’s ceiling.
“Latam deeply regrets any inconvenience and discomfort this situation may have caused its passengers, and reiterates its commitment to safety as a priority within the framework of its operational standards,” the airline said in a statement.
Emergency response teams have been deployed to the airport. They said they had “assessed and treated approximately” 50 patients so far.
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