Jetstar apologises to stranded passengers in Bali

A Jetstar aircraft from Adelaide lands at Kingsford Smith Airport on November 18, 2020 in Sydney, Australia. Extra health screenings have been introduced for travellers into Sydney from South Australia following a COVID-19 cluster outbreak in Adelaide. Getty Images

Jetstar provides apologised to approximately 4, 000 people who were stranded within Bali over the past week because of flight cancelling.

The budget air travel said it acquired cancelled eight come back flights to Questionnaire and Melbourne from Denpasar since one September.

Upset travellers have lamented on social media of scrambling for last-minute arrangements.

Jetstar mentioned 180 passengers continue to be stranded in Bali.

The carrier, which is run simply by Australia’s flagship airline Qantas, said that the majority of the impacted passengers received accommodation.

“Unfortunately, our own Boeing 787 navy has been impacted by several issues, including the lightning strike, a bird strike, damage from an item around the runway and gaps sourcing a specific spare part for one in our aircraft due to global supply chain issues. The part has to be road freighted throughout the US, ” Jetstar Chief Pilot Jeremy Schmidt said within a statement.

The air travel said two specific flights will operate on Tuesday to take a flight customers from Denpasar to Melbourne, transporting more than 300 customers. This will be in addition to three other scheduled plane tickets from Denpasar to Melbourne and Questionnaire.

Qantas has been battling flight cancellations and lost luggage considering that Australia reopened its borders in February. Qantas said that the underlying loss before tax had widened to A$1. 86bn ($1. 3bn; £1. 1bn) in the 12 months to the end of June, from the previous year.

The chief executive Alan Joyce said “the quickness and scale of this recovery has been exceptional”.

“Our teams did an amazing job with the restart and the customers have been extremely patient as the entire industry has managed sick leave plus labour shortages during the past few months, ” Mr Joyce added.

Last month, the air carrier asked senior executives to work as luggage handlers for three several weeks to tackle a good acute staffing crunch.

2px presentational grey line

You may also be interested in:

This movie can not be played

To play this video you need to allow JavaScript in your browser.