Enthusiasts would need to change their reservations at one of seven locations between Mar 24 and Apr 7, according to the business in an email sent out before the commission stepped in, and the earlier tickets may be deemed irrelevant.
Eventually, Cityline announced the addition of two additional locations, the establishment of booths at the venue for ticket exchanges, and refunding handling costs.
The sites are in North Point, Prince Edward, Tsim Sha Tsui, Kwun Tong, Tai Wai, Tsuen Wan, and at the Hong Kong International Airport, according to an email sent to passport holders that was seen by the Post.
In Guangzhou and Shenzhen in the Guangdong province, Cityline has established exchange points for peninsula passengers.
More than 100 Ticket Holders contacted Law on her Xiaohongshu bill to demand that supporters outside Hong Kong can exchange their old cards for new people.
One person named Momo questioned the earlier restrictions on the number of locations that were available as well as the earlier restrictions on the seat exchange window.
According to Momo,” the time control and geographic limitations on exchanging tickets have unilaterally increased the cost of customers to purchase another solution.” According to Cityline,” Cityline hasn’t laid out payment plans for cross-border customers ‘ extra travel costs and losses from entanglement with their jobs.”
Legislation was urged by another person, Paul, to take the matter seriously.
” Minister Law, I ask that you take some time out to watch the Cityline ticket trade story. Audience people have not done anything wrong, he wrote, but they must devote time and effort to changing their cards. It’s okay if they’re in Hong Kong, but it’s troublesome if they’re on the island.
Tickets for the three shows that were initially announced went on sale in October and immediately ran out, with some fast reappearing on resale platforms like Carousell and Facebook Marketplace at a premium many times the original cost. Eventually, a third day was added.
Cityline has previously received complaints about how its seat handling works. The Consumer Council reported last month that it had received at least nine complaints about the cost of purchasing ComplexCon tickets, totaling HK$ 39,479. Fans complained that an error in the online ordering process had altered the dates they desired.
The pop culture festival’s organisers also claimed that there were” suspected anomalies” with regard to online purchases for NJZ’s highly anticipated functionality, previously NewJeans, and that new ticketing preparations were being made.
Cityline, however, refuted any allegations of sale-related method abnormalities.