PUBLISHED: 28 Feb 2025 at 04: 00
Consumers can file complaints and get assistance from any location through the “OCPB Mediate” mobile app and website, which are available from the Office of the Consumer Protection Board ( OCPB).
Prime Minister’s Office Minister Jiraporn Sindhuprai opened the” Consumer Complaint Mediation Fair” monday, hosted by the OCPB in Bangkok. During her conversation, she said that client safety is at the center of the market, particularly in terms of online purchasing.
According to her,” Like protection is not only a simple right but also a standard that everyone should have in order to make a just society and raise people’s standards of living.”
The marketing of goods or services that do not meet customer expectations is one of the most frequently reported to the OCPB, she said, highlighting the need to improve the effectiveness of the problems handling process.
She said the OCPB organized the good for the first time with the intention of accelerating and streamlining the issue intervention process.
Ms. Jiraporn claimed that party intervention methods can be used to solve consumer-vendor issues more effectively than other methods.
” During the good, we conduct group counseling under similar circumstances with the same providers”, she said. ” This will speed up resolutions threefold over the case-by-case]method ]”.
” This will also make things easier for consumers and business users”, she added.
In contrast, the OCPB has implemented the “OCPB Mediate” program, which allows buyers to file complaints and get help through the OCPB website and the app, she said.
” Earlier, there were about 250 cases that have mediation each fortnight, producing backlogs and discontent among customers”. she said.
” However, with the OCPB Mediate website]https ://ocpbmediate .ocpb.go.th ] and the mobile app, consumers can file complaints from anywhere and at any time.
She continued,” This will save time and money and also allowing us to resolve the issue right away.”