By lunchtime, the program should be able to resume normal functions.
PUBLISHED: 25 Jan 2025 at 13: 06
Early on Saturday morning, a malfunction in the automatic check-in structure at Don Mueang Airport caused lengthy lines and delays in flight.
Around 9.45 am, according to the Thai Civil Aviation Authority ( CAAT ). Airport workers were assigned to assist people.
Travelers who planned to travel were advised to allow at least three days for check-in or to check-in online in advance if they did no own bag.
In the event of delays or cancellations, the CAAT directed airlines to uphold passengers ‘ rights as stipulated in the law.
One customer said the check-in program collapsed around 3am, affecting vacation. His journey to Nakhon Phanom territory was delayed by about an hour, he continued.
Kirati Kijmanawat, president of Airports of Thailand Plc ( AoT), reported that a technical glitch occurred during an update for the Common Use Passenger Processing System ( CUPPS) at around 1am, which affected check-ins and caused delays in flights. The solution was being worked out in a race against time.
AoT apologized for the trouble, and Mr. Kirati stated that the system was scheduled to resume normal operation by lunch.
For more information, customers can visit AoT’s call center at 1722 or the public relationships heart at 02 535 1192.