LEARNINGS” Need Get LEARN AND INTERNALISED”
Mr. Teo recapped the event and the steps taken by the government in his governmental speech, and he also reiterated why the government felt the need to stop using limited NRIC numbers.
He noted that he concurred with the assessment committee’s conclusions and that the incident demonstrated the need for close coordination and meticulous planning when updating policies and procedures.
” Sometimes it is just one issue, but there are other times it can be a convergence of factors that can cause these situations,” said Mr. Teo.
He also emphasized the need for accountability, even among those in charge of ACRA and the Ministry of Digital Development and Information ( MDDI).  ,
They are in charge of the organizations under their control from the beginning to the end, regardless of whether they were directly or indirectly liable for the errors they caused.
He said that both Ministers Indranee Rajah and Josephine Teo have formally accepted this total responsibility and expressed regret for what had occurred.
He added that the prime minister may consider this circumstance when he evaluates the officials.
Additionally, the chief executive of ACRA and the permanent secretaries of the former Smart Nation and Digital Government Office ( SNDGO ) and MDDI are in charge.
Mr. Teo claimed that any administrative action would be taken in accordance with appropriate laws and procedures in the relevant people authorities.
He added that any financial sanctions imposed on ACRA may be ineffective because they “ultimately have to be borne by the common bag.”  ,
The Public Service Division, MDDI, and ACRA have reviewed the tasks, duties, and behavior of the appropriate officials involved in light of the results of the review panel.
According to the top minister, the organizations have determined that there are “inadequacies” in the commanders ‘ judgment and behavior, and “appropriate steps are being taken against them.”
These steps range from retraining to counseling, to performance level reductions, which will result in monetary losses, such as a drop in their performance-based payments.
Mr. Teo argued that the instructions from the affair “must be learned and internalized, not only by the officials involved or their companies, but also by the public services as a whole, so that they are not repeated.”
He stressed the importance of maintaining confidence in the public services, saying that Singaporeans can be told where we are wrong when things go wrong.
We conduct complete examinations and make improvements to our systems and procedures to better serve Singaporeans while remaining sensible to our officers.
” This new incident, while unfortunate, demonstrates the government’s commitment to constant improvement,” he said.” Singaporeans have placed a lot of trust in the government and the public service.