My ActiveSG
The refreshed platform, My ActiveSG , is part of SportSG’s continued efforts to ensure easy and fair access to the booking of public sport facilities and programmes, the statutory board said in a media release on Friday ( May 3 ).
It will also take into account the individuals ‘ changing behavior and needs, SportSG continued.  ,
People of SportSG’s membership management system and the recently tested ActiveSG Beta may receive features created from MyActiveSG .  ,
The latter was introduced in March as a demo of the future booking method. The demo will conclude on June 14th.  ,  ,
MyActiveSG may become launched on Jun 15.
SINGAPASS AND BALLOTS ,
To prevent citizens from using bots or having several accounts to book services and programs, MyActiveSG people will be required to sign up and log in with their Singpass.  ,
A voting option for booking maximum hours slots will also be available.  ,
This may “allow everyone to have a good chance of booking their desired casino, with enough time for thought, and without having to worry about missing a ordering window”, said SportSG.  ,
Unassigned slots from the peak-hour booking balloting exercise will be made available for booking on a first-come, first-served basis at noon the following day, or 13 days before the use, it added.
Bookings for non-peak hour slots will be handled on a first-come, first-served basis.
Peak hours are 6pm to 10pm from Mondays to Fridays, and 7am to 10pm on Saturdays, Sundays and public holidays.
USER- CENTRIC FEATURES
MyActiveSG will be a web-based platform that makes it possible for users to always have access to its most recent version on their devices without having to download and update a mobile app manually.
Parents or guardians will soon be able to use Singpass to connect their children to their accounts, according to SportSG.  ,” Family accounts” will also be introduced on the new platform in time to come.
Later on, a feature for refunds and cancellations will be introduced.
WHAT AND HOW WILL THE LAUNCH BEGIN?
The transition to MyActiveSG will take on a “progressive approach”, said SportSG.  ,
From Jun 15, members will be able to login to the platform. As part of ActiveSG’s 10th anniversary celebrations, those who log in between Jun 15 and Aug 31 will receive a one- time top up of S$ 10 , ( US$ 7 ) ActiveSG anniversary credits.
Starting July 15, all amenities and programs will be accessible for booking. 14 days prior to the start of the facility’s use or program will open booking windows.
Beginning August 15, seasonal and day passes to swimming pools and gyms will also be available for purchase.  ,
The current ActiveSG platform will be accessible through October 1.
ACTIVE WALLET AND ACTIVE WALLET
ActiveSG credits will be migrated to MyActiveSG between Jun 15 and Jun 30.  ,
Users of the current system may continue to make payments for reservations and purchases using credit or debit cards during this time.
Users of MyActiveSG will be able to make payments for purchases and reservations using PayNow as well as credit or debit cards. The S$ 10 ActiveSG anniversary credits can also be used to offset MyActiveSG bookings.
By July 1st, members will be able to begin using their ActiveSG credits on MyActiveSG .
Up until December 31, 2025, all ActiveSG credits will be available.  ,
On the other hand, Top-ups will stop on May 15 and the Active Wallet- MyCash will be shut down in mid-August.  ,
ActiveSG members will be able to use the balance in their Active Wallet up until August 14; however, any remaining funds will be refunded via their Paynow-NRIC-linked bank account by August 31.  ,
The decision to roll out MyActiveSG to members in a progressive manner from June 2024 is to “ensure that we give time for our members to familiarise themselves with the new app”, said Alan Goh, CEO, SportSG.
It is also to “give ourselves room to make further adjustments , based on usage patterns and more feedback from our members as additional features are progressively introduced”, he added.