More than 85,000 complaints related to road transport in Bangkok were lodged with the Department of Land Transport (DLT) during October-June, with services refusing to take passengers and reckless driving topping the list.
According to DLT deputy director-general Seksom Akaraphan, 85,438 complaints were filed with the department over the past nine months.
About 91% (78,254) of the complaints were addressed, Mr Seksom said.
The complaints were accepted through the 1584 hotline as part of the department’s plan to improve public transport services, take feedback and ensure passenger safety.
Of these complaints, 31,554 involved public transport services, including taxis, motorcycle taxis, tuk-tuks, song-taew, buses, minibuses and passenger vans.
Refusing to take passengers and reckless driving topped the complaints against public transport services, and more than 80% were resolved.
The other complaints included being impolite, refusing to stop at bus stops and overcharging.
The remaining 53,884 complaints involved individual cars and other vehicles, with about 94% of them being addressed, he said.
Mr Seksom called on public transport service providers to strictly comply with laws and regulations or face penalties.
