SINGAPORE: Nearly 30 passengers that were scheduled to board a Scoot flight from Amritsar in India to Singapore on Wednesday (Jan 18) missed it after the flight was rescheduled.
In a statement, the carrier said it was aware of the incident.
Flight TR509 was rescheduled “due to inclement weather conditions affecting departures”. It departed Amritsar at 3.45pm local time instead of the original 7.55pm timing.
“29 passengers were affected by this flight change, and they were notified on Jan 15 through email and/or SMS, where possible based on the contact details provided,” Scoot said.
Telegraph India reported that angry passengers who were left behind protested at the airport and registered their complaints with airport authorities.
An airport official was quoted as saying that the change in flight timings was not conveyed by the travel agent who originally booked the ticket for the group.
The plane subsequently departed with the passengers who reached the airport on time.
The news outlet added that India’s Directorate General of Civil Aviation has directed a probe over the incident.
In its statement, Scoot apologised for the inconvenience.
“We are currently working to provide affected customers with the necessary assistance,” it said.
Earlier this month, multiple media reports stated that 55 passengers were still on a shuttle bus when their Go First flight from Bangalore to New Delhi departed.
The Indian budget carrier called the Jan 9 incident “an inadvertent oversight” and offered all affected passengers one free ticket to travel on any domestic route.