SINGAPORE: MaNaDr, which had its office license suspended last year for offering very brief teleconsultations, has implemented new measures, including requiring that these consultations must survive at least a minute before a medical license (MC) may be issued.
One approach the business is looking to address the dubious practices that were discovered at its office last year at the City Gate combined development mall along Beach Road.
Its  co-founder and chief executive officer Siaw Tung Yeng stated at a media conference on Wednesday ( Loan 2 ) that the company has also mandated audio tapes for all teleconsultations held, as well as tightened the recruitment process for hospitals and physicians using its system.
Artificial intelligence ( AI ) has also been employed to improve clinical standards, including an AI-powered note-taker that records interactions between doctors and patients, and to consolidate prescribed treatment plans and other important medical records.
Dr. Siaw continued,” Having such a computer will enable physicians to concentrate more on calm care.”
The AI model has a “more than 90 %” accuracy rate and has been trained through 6, 000 teleconsultations so far.
MaNaDr intends to expand on that and introduce an AI-based” checker” that may assess these calm notes, ask questions during consultations, and make recommendations for other treatments.
” We respect and applaud the ( Ministry of Health )’s ) findings and decisions, as well as the strengthening of our platform’s governance and compliance, training and education with AI safeguards and innovations,” said Dr. Siaw.
” While we are unable to manage doctors or hospitals as a technology company, we know we can improve ourselves by putting these scaffolding into effect, engaging with our partners more directly, including clinics and doctors, and working closely with the relevant authorities to ensure position with best practices,” said the company.
We want to work together to promote a healthy, social, and effective digital healthcare system, he added in a press release released following the press conference.
WHAT HAPPENED
The Ministry of Health ( MOH) revoked MaNaDr Clinic’s license on December 20 because it alleged there was an “inner-rooted culture of disregard” for ethical and clinical requirements.
The doctor could no longer be able to operate from City Gate, in momentary settings like people ‘ houses, or remotely via teleconsultations.
MOH claimed then that its studies found unacceptable behavior, including more than 100, 000 teleconsultations conducted in a sampled quarter, with the shortest lasting just one minute.
Other issues were raised by patients receiving several MCs in a short amount of time as well as “dubious and poor” individual case documentation.