Malaysian based raises US$7mil to bring social commerce to enterprise

Malaysian based raises US$7mil to bring social commerce to enterprise

  • On track in order to lead the market globally with social in order to conversational commerce
  • Constructed an incredible infrastructure in order to service huge customers we process over 140 mil text messages per mont

Malaysian based raises US$7mil to bring social commerce to enterprise

React. io , the Malaysia-based social in order to conversational commerce platform has raised US$7 million in Collection A funding. The particular round was directed by Headline with participation from AltaIR Capital, Smart Relationship Capital, Sterling Walnut Group & Calendula Ventures.

Respond. io has exploded its revenue 25x since the seed circular in Jan 2020 when it raised US$1. 8 million. It will use the funding to carry on its push in to large enterprises simply by extending its suite of integration capabilities, expanding from its home in Asia to develop a presence in the Middle East, Europe & LATAM.

“The latest wave of digital commerce innovation was initiated by small manufacturers using Instagram. It uses social commerce to operate a vehicle buyers onto tailor-made social accounts and enables consumers to accelerate their buy decisions through WhatsApp & other messengers, ” says Gerardo Salandra (pix) , CEO of respond. io . “We’ve built a platform that enables multi-national brands to deploy that highly innovative technique at a scale of a million conversations daily across dozens of teams. ”

Malaysia particularly offers some stunning numbers on messaging applications users in the region. For example, with more than 25 million WhatsApp active customers in Malaysia, companies must optimally leverage this to connect their brands and potentially deliver product sales. To do that, however , integrating messaging apps such as WhatsApp, Facebook Messenger, Instagram or WeChat into businesses’ current customer relationship administration (CRM) is crucial. Respond. io makes this crucial process smooth and successful.

It features advanced analytics, software and marketing tools built from the ground up for messaging while enabling over 10, 1000 businesses, including industry heavyweights like, Klook, Decathlon, Abenson, Yoho, Roche, ShareChat & Bigo to leverage the social to conversational commerce revolution.

“We’ve created an incredible infrastructure to service these types of huge customers — we process more than 140 million messages per month, ” said Hassan Ahmed CTO at respond. io . “These metrics are usually hardly ever made public, but from what I’ve found, this is an industry-leading figure – for instance, it’s at least 10x more messages than our biggest European competitor, Trengo.

React. io declares itself on the right track to lead the marketplace globally with social to conversational commerce solutions at the world’s largest brands, countrywide retailers, and other business companies.

The company’s existence in Malaysia can help support the Nationwide Fourth Industrial Revolution (4IR) Policy in ensuring that local enterprises successfully adopt their own digital transformation. The solutions respond. io brings will further drive greater growth in data analytics through AI-driven technology as enshrined in the Malaysia’s Digital Economic climate Blueprint (MyDIGITAL).

Founded within 2017 by Gerardo Salandra, Hassan Ahmed and   Iaroslav Kudritskiy, respond. io built a good omni-channel messaging inbox and found fast success in countries like Hong Kong, Singapore, Thailand, the Philippines & Malaysia.