Celcom has begun assessment their 5G network offering with what the particular telco is calling a Friendly User Trial (FUT), which will give selected customers entry to 5G at various locations throughout Malaysia.
According to the FAQ on their internet site, Celcom says that will users chosen for that trial will be advised via an SMS notification that they have obtained 5G provisioning.
Once they get the notice, users should automatically gain access to 5G providers and see the 5G icon in the position bar on the top right of their phone screens, however they will need to also note that coverage happens to be only limited to specific areas.
For individuals who still do not have 5G access despite having received the SMS notification, they should initial make sure that they are in one of the coverage areas below.
- Mont Kiara
- Chow Kit
- Kuchai Lama
- Bukit Jalil
- Johor Bahru
For more details on the active 5G sites, users can look into the interactive coverage chart on the Digital Nasional Berhad (DNB) web site . A list of suitable devices is also bundled with the page.
Should the issue continue, Celcom recommends exploring the mobile network settings in the device and making sure to select the “5G/LTE/3G/2G (Auto Connect)” option. Should this not resolve the matter, users may survey the problem via an online complaint form .
During the trial period, all 5G information use will be at no cost until further notice, with usage not really counting towards any existing quotas in the customer’s data strategy. Currently, no end date for the trials has been shared simply by Celcom.
The FUT will also offer 5G roaming in 15 countries along with various local telcos, with Celcom saying that more will be added soon. Those who wish to use the 5G running around service will need to subscribe separately to a Celcom Passport plan.
Those interested may check for the full list of network operators that will support 5G running around on the Celcom website .