1% of national servicemen ineligible for NS55 credits due to ‘serious offences and disciplinary issues’

1% of national servicemen ineligible for NS55 credits due to 'serious offences and disciplinary issues'

Doctor Wan Rizal  furthermore asked about the number of issues on  difficulties encountered in claiming the credits, and the measures delivered to address the particular issues.

Dr Ng said that the LifeSG application, which is used to redeem the credits, had an typical rating of four. 8 out of five stars.

He added that the call centers and email hotlines of the Ministry of Defence and the Ministry of Home Affairs have responded to regarding 8, 000 calls and emails from national servicemen exactly who needed help to receive their credits or even requested for hardcopy vouchers.

The number made up about 0. almost eight per cent of all recipients.

Digital ambassadors were also deployed at locations such as selected community centres and public libraries, as well SAFRA and HomeTeamNS clubhouses. They will catered to regarding 16, 000 walk-ins from members of the public, assisting them with a variety of issues such as app set up and navigating the redemption service.

About 4, 000 national servicemen, or regarding 0. 4 per cent, have requested to get hardcopy vouchers sent to them instead of using the app.

“These are usually primarily servicemen who seem to do not have access to smartphones or are not confident with making digital payments, notwithstanding our offer of assistance, ” said Dr Ng.

He additional that those who choose to convert their electronic credits to hardcopy vouchers will usually receive them inside one month of their request.